2023 home insurance company reviews from Policygenius

Acuity home insurance stands out for its extensive optional coverages, a strong customer service track record, and one of the best policy bundling packages we’ve come across.

Pros

• Guaranteed replacement cost dwelling coverage available

• Exceptional customer service and informational content

• Bundling package includes several perks and incentives

Cons

• Rates are higher than the national average

• Limited discount options

• Only available in 26 states

AIG offers high-dollar policy limits, exclusive coverage add-ons, and complimentary wildfire and hurricane protection services — best for affluent homeowners looking to purchase multiple insurance policies with one luxury carrier.

Pros

• Offers higher coverage limits for high-value homes

• Guaranteed & extended replacement cost coverage available

• Complimentary wildfire and hurricane mitigation services

Cons

• Can’t purchase a stand-alone home insurance policy

• Only insures homes valued at $750,000+

• Can’t file claims online

With excellent customer service ratings, strong financial stability, and nearly 80 years of experience in the industry, Alfa home insurance is a solid choice for homeowners seeking reliability.

Pros

• Receives fewer complaints than other companies of its size

• Offers a comprehensive website and mobile app

• High financial strength rating with A.M. Best, meaning it likely has the reserves to pay out claims in the wake of a natural disaster

Cons

• Rates are nearly $1,000 more than the national average, and it only offers 4 discounts

• Only available in 6 states throughout the South

• Fewer coverage add-ons and discounts compared to larger home insurance companies

If you’ve had trouble finding a homeowners insurance policy due to the age of your home, its location, condition, or its claims history, American Modern is a good alternative to consider since it specializes in home insurance for high-risk homes.

Pros

• Covers high-risk homes that have been rejected by other standard insurers due to age, location, or claims history

• Offers a slew of policy add-ons and coverages for different types of homes, including mobile, vacation, and vacant homes

• Received 20% fewer customer complaints than other companies of its size

Cons

• No online quote tool

• Can be more expensive than traditional insurers

American National home insurance is highly rated for customer service and offers cash back for bundling multiple policies and going three years without filing a claim.

Pros

• If you bundle your home and auto policies and go three years without filing a claim, you’ll receive a percentage of your premiums back

• Good customer service ratings — received 70% fewer complaints than similar-sized insurers in 2021

• Rates on par with the national average

Cons

• Not much information about coverage options and discounts available on its website

• No online quotes available — must contact a local agent

• Recent company acquisition might mean changes for policyholders

The Andover Companies has a nearly 200-year-long tradition of reliable home insurance coverage with affordable rates for homeowners in eight states throughout the Northeast.

Pros

• Offers cheap rates that are 42% below the national average — plus, 6 home insurance discounts to save even more

• Choose from plenty of coverage add-ons, including water damage, equipment breakdown, cyber, business property, and identity theft protection

• Excellent customer service and financial strength ratings

Cons

• No online quote tool or mobile app for managing your policy

• Can’t file claims online — must call or visit your local agent in person

• Only offers home insurance in 8 states throughout the Northeast

Arbella home insurance comes with cheap rates, stellar customer service, and strong financial stability for homeowners in Massachusetts, Connecticut, Rhode Island, and New Hampshire.

Pros

• Cheap rates that are 41% below the national average

• Earns a perfect 5-star rating for customer service — it received 99% fewer complaints than expected for a company of its size in 2021

• Mobile app makes it easy to manage your policy and file a claim from the palm of your hand

Cons

• Doesn’t offer guaranteed or extended replacement cost coverage for your home

• Only available in Massachusetts, Connecticut, Rhode Island, and New Hampshire

• No online quote tool — must contact a local agent to get started

Armed Forces Insurance (AFI) offers home insurance policies to veterans, active military members, and their families. It’s a good pick if you’re looking for affordable rates and a slew of extra coverage add-ons.

Pros

• Cheap rates that are 23% below the national average

• Several valuable coverage add-ons, including water backup, valuable items, flood insurance, earthquake insurance, and more

• Gives back to the military community by supporting local food banks and providing resources for individuals with post-traumatic stress disorder

Cons

• Only available to members of the military, veterans, and their families

• Poor customer service and financial strength ratings

• Doesn’t offer an app

Assurant offers manufactured and mobile home insurance coverage, as well as flood insurance through the NFIP in all states except Florida, Hawaii, and D.C.

Pros

• Specializes in manufactured and mobile home insurance coverage, including all-risk protection

• Willing to insure previously owned mobile homes of any age — rare among other insurers

• Online quote tool lets you purchase a policy online in just minutes

Cons

• Website lacks detailed information about all of its coverage and discount options available

• Received around 18% more customer complaints in 2021 expected for a company of its size

• Not available in Florida, Hawaii, or Washington, D.C.

Bamboo is an excellent option for California and Arizona homeowners who’ve struggled to find home insurance elsewhere. It’s one of the few home insurers still writing policies in the Golden State — many have pulled out due to the high risk of wildfires.

Pros

• Available in California — a high-risk state that many home insurance companies have stopped writing policies in due to the heightened risk of claims

• Offers home insurance for standard homes, vacant properties, landlords, and vacation homes with valuable coverage add-ons, including extended replacement cost coverage

• Excellent financial strength rating with AM Best, proving it likely has the funds to pay out claims in the wake of a disaster

Cons

• Not included in the NAIC complaint index, meaning we weren’t able to score Bamboo on customer service

• Rate information not available as of April 2023

Berkshire Hathaway Guard Insurance offers home insurance policies in 23 states — including California and Texas — to protect high-risk homes that other carriers won’t.

Pros

• Available in high-risk states like Texas and California where it’s more difficult to find coverage

• Offers lots of coverage add-ons, including inflation guard, water backup, service line, earthquake, sinkhole, and equipment breakdown protection

• Mobile app available to easily file claims, manage your policy, and pay your premiums from the palm of your hand

Cons

• Annual rates are $2,400 more expensive than the national average

• Doesn’t advertise guaranteed or extended replacement cost coverage for your home on its website

• Can’t get a quote online — must fill out an online form to get connected with an agent

Chubb home insurance is ideal for high-value properties, offering robust policy add-ons like replacement cost coverage for your home and belongings, advanced digital tools, and a personalized loss-settlement process if you need to file a claim.

Pros

• Extended replacement cost coverage

• Cash-out claim settlements

• Complimentary wildfire and hurricane mitigation services

Cons

• Only insures high-value homes

• Below-average J.D. Power customer satisfaction ratings

Cincinnati Insurance home insurance scores high in customer service, financial stability, and quality coverage options for high-net worth individuals.

Pros

• Earns 5-star ratings for customer service, financial stability, and coverage options

• Valuable policy add-ons, including excess flood insurance, earthquake coverage, wildfire protection services, emergency event cancellation coverage, child abduction protection, and more

• Offers single-deductible claims if you bundle your home and auto policies, as well as a deductible waiver for expensive claims

Cons

• Only insures homes valued at $1 million or more

• Not available in Alaska, Mississippi, Oklahoma, or South Dakota

• No online quote tool

As Florida’s version of the Fair Access to Insurance Requirements (FAIR) Plan, Citizens home insurance might be a good fit if you’ve struggled to qualify for coverage due to multiple past claims, living in a high-risk coastal area, or having an old roof.

Pros

• Covers high-risk Florida homes that don’t qualify for coverage elsewhere

• Wind, flood, and dwelling fire insurance policies available

• Managed repair contractor network program

Cons

• Rates are 3 times higher than the national average

• Fewer coverage options and lower limits than competitors

• No online quote tool

Country Financial home insurance is perfect for homeowners looking for a financially stable company with superb customer service scores and lots of coverage add-ons to ensure your home is fully protected.

Pros

• Excellent customer service rating — received fewer complaints than other similar-sized insurers in 2021

• Slew of coverage add-ons, including guaranteed replacement cost, flood and earthquake coverage, and water backup protection

• Mobile app and online chat feature to easily manage your policy, file claims, and talk to a customer service rep

Cons

• Rates are 43% more expensive than the national average

• Only available in 19 states

Encompass is an excellent option if you’re looking for comprehensive coverage add-ons with higher limits than what you’d find in a standard home insurance policy, including extended replacement cost coverage of up to 200% of your home’s value.

Pros

• Save up to 30% when you bundle your home and auto insurance

• Guaranteed replacement cost coverage for your home available

• Accepts all dog breeds — rare among insurance companies

Cons

• Rates are nearly 25% higher than the national average

• Can’t file insurance claims online

• Not available in 10 states — Alaska, Florida, Hawaii, Massachusetts, Mississippi, Montana, North Carolina, North Dakota, South Dakota, or Wyoming

Farm Bureau offers exceptional customer service and the option to bundle a slew of insurance policies on top of just home insurance to save money on rates.

Pros

• Excellent customer service score — received 99% fewer complaints expected for a company of its size in 2021

• Excellent financial strength rating from A.M. Best, proving it likely has the funds to pay out claims in the wake of a natural disaster

• Only pay one deductible if your home, car, and boat are damaged in the same event and you bundle your insurance policies with Farm Bureau

Cons

• Rates are $1,400 more expensive than the national average

• Only available in 8 states throughout the West

• Need to have a Farm Bureau membership in your state to purchase insurance

FedNat Insurance went out of business last year and is no longer writing home insurance policies. Find out what this means if you still have an open claim with FedNat, and explore alternative home insurance companies.

Pros

• Available in high-risk states that are often difficult to find coverage in

Cons

• Terrible customer service ratings — it received over 5 times the number of complaints of similar-sized insurers in 2021

• Poor outlook for the financial stability and future of the company

Florida Peninsula Insurance offers extensive home insurance coverage options to Florida homeowners — though it has one of the worst customer service ratings of the companies we reviewed.

Pros

• Specializes in coverage for Florida homeowners who may not have other options

• Wide range of policy add-ons available, including flood, water backup, sinkhole, and equipment breakdown coverage

Cons

• Average rates are 10% more expensive than the already-high Florida state average

• Received 4 times the number of customer complaints expected for a company of its size in 2021

• Underpaid claims by more than 80% for policyholders with homes destroyed by Hurricane Ian