Home insurance company reviews (2024)

Acuity home insurance stands out for its extensive optional coverages, a strong customer service track record, and one of the best policy bundling packages we’ve come across.

Pros

• Guaranteed replacement cost dwelling coverage available

• Exceptional customer service and informational content

• Bundling package includes several perks and incentives

Cons

• Rates are higher than the national average

• Limited discount options

• Only available in 26 states

AIG offers high-dollar policy limits, exclusive coverage add-ons, and complimentary wildfire and hurricane protection services — best for affluent homeowners looking to purchase multiple insurance policies with one luxury carrier.

Pros

• Industry-best customer and claims satisfaction ratings with J.D. Power

• Guaranteed & extended replacement cost coverage available

• Complimentary wildfire and hurricane mitigation services

Cons

• Doesn't allow you to purchase standalone home insurance

With excellent customer service ratings, strong financial stability, and nearly 80 years of experience in the industry, Alfa home insurance is a solid choice for homeowners seeking reliability.

Pros

• Receives fewer complaints than other companies of its size

• Offers a comprehensive website and mobile app

• High financial strength rating with A.M. Best, meaning it likely has the reserves to pay out claims in the wake of a natural disaster

Cons

• Rates are nearly $1,000 more than the national average, and it only offers 4 discounts

• Only available in 6 states throughout the South

• Fewer coverage add-ons and discounts compared to larger home insurance companies

If you’ve had trouble finding a homeowners insurance policy due to the age of your home, its location, condition, or its claims history, American Modern is a good alternative to consider since it specializes in home insurance for high-risk homes.

Pros

• Covers high-risk homes that have been rejected by other standard insurers due to age, location, or claims history

• Offers a slew of policy add-ons and coverages for different types of homes, including mobile, vacation, and vacant homes

• Received 20% fewer customer complaints than other companies of its size

Cons

• No online quote tool

• Can be more expensive than traditional insurers

American National home insurance is highly rated for customer service and offers cash back for bundling multiple policies and going three years without filing a claim.

Pros

• If you bundle your home and auto policies and go three years without filing a claim, you’ll receive a percentage of your premiums back

• Good customer service ratings — received 70% fewer complaints than similar-sized insurers in 2021

• Rates on par with the national average

Cons

• Not much information about coverage options and discounts available on its website

• No online quotes available — must contact a local agent

• Recent company acquisition might mean changes for policyholders

The Andover Companies has a nearly 200-year-long tradition of reliable home insurance coverage with affordable rates for homeowners in eight states throughout the Northeast.

Pros

• Offers cheap rates that are 42% below the national average — plus, 6 home insurance discounts to save even more

• Choose from plenty of coverage add-ons, including water damage, equipment breakdown, cyber, business property, and identity theft protection

• Excellent customer service and financial strength ratings

Cons

• No online quote tool or mobile app for managing your policy

• Can’t file claims online — must call or visit your local agent in person

• Only offers home insurance in 8 states throughout the Northeast

Arbella home insurance comes with cheap rates, stellar customer service, and strong financial stability for homeowners in Massachusetts, Connecticut, Rhode Island, and New Hampshire.

Pros

• Cheap rates that are 41% below the national average

• Earns a perfect 5-star rating for customer service — it received 99% fewer complaints than expected for a company of its size in 2021

• Mobile app makes it easy to manage your policy and file a claim from the palm of your hand

Cons

• Doesn’t offer guaranteed or extended replacement cost coverage for your home

• Only available in Massachusetts, Connecticut, Rhode Island, and New Hampshire

• No online quote tool — must contact a local agent to get started

Armed Forces Insurance (AFI) offers home insurance policies to veterans, active military members, and their families. It’s a good pick if you’re looking for affordable rates and a slew of extra coverage add-ons.

Pros

• Cheap rates that are 23% below the national average

• Several valuable coverage add-ons, including water backup, valuable items, flood insurance, earthquake insurance, and more

• Gives back to the military community by supporting local food banks and providing resources for individuals with post-traumatic stress disorder

Cons

• Only available to members of the military, veterans, and their families

• Poor customer service and financial strength ratings

• Doesn’t offer an app

Assurant offers manufactured and mobile home insurance coverage, as well as flood insurance through the NFIP in all states except Florida, Hawaii, and D.C.

Pros

• Specializes in manufactured and mobile home insurance coverage, including all-risk protection

• Willing to insure previously owned mobile homes of any age — rare among other insurers

• Online quote tool lets you purchase a policy online in just minutes

Cons

• Website lacks detailed information about all of its coverage and discount options available

• Received around 18% more customer complaints in 2021 expected for a company of its size

• Not available in Florida, Hawaii, or Washington, D.C.

Bamboo is an excellent option for California and Arizona homeowners who’ve struggled to find home insurance elsewhere. It’s one of the few home insurers still writing policies in the Golden State — many have pulled out due to the high risk of wildfires.

Pros

• Available in high-risk areas of California

• Offers coverage for regular homes, vacant properties, rentals, and vacation homes

Cons

• Not included in the NAIC complaint index, meaning we weren’t able to rate Bamboo on customer service

• Policy cost information not available as of Feb. 2024

Berkshire Hathaway Guard Insurance offers home insurance policies in 23 states — including California and Texas — to protect high-risk homes that other carriers won’t.

Pros

• Available in high-risk states like Texas and California where it’s more difficult to find coverage

• Offers lots of coverage add-ons, including inflation guard, water backup, service line, earthquake, sinkhole, and equipment breakdown protection

• Mobile app available to easily file claims, manage your policy, and pay your premiums from the palm of your hand

Cons

• Annual rates are $2,400 more expensive than the national average

• Doesn’t advertise guaranteed or extended replacement cost coverage for your home on its website

• Can’t get a quote online — must fill out an online form to get connected with an agent

Chubb home insurance is ideal for high-value properties, offering robust policy add-ons like replacement cost coverage for your home and belongings, advanced digital tools, and a personalized loss-settlement process if you need to file a claim.

Pros

• Extended replacement cost coverage

• Cash-out claim settlements

• Complimentary wildfire and hurricane mitigation services

Cons

• Only insures high-value homes

• Below-average J.D. Power customer satisfaction ratings

Cincinnati Insurance home insurance scores high in customer service, financial stability, and quality coverage options for high-net worth individuals.

Pros

• Earns 5-star ratings for customer service, financial stability, and coverage options

• Valuable policy add-ons, including excess flood insurance, earthquake coverage, wildfire protection services, emergency event cancellation coverage, child abduction protection, and more

• Offers single-deductible claims if you bundle your home and auto policies, as well as a deductible waiver for expensive claims

Cons

• Only insures homes valued at $1 million or more

• Not available in Alaska, Mississippi, Oklahoma, or South Dakota

• No online quote tool

As Florida’s version of the Fair Access to Insurance Requirements (FAIR) Plan, Citizens home insurance might be a good fit if you’ve struggled to qualify for coverage due to multiple past claims, living in a high-risk coastal area, or having an old roof.

Pros

• Provides homeowners insurance to high-risk homes that are often denied coverage by private insurers

• Wind, flood, and dwelling fire insurance policies available

• Sets up catastrophe response centers after natural disasters to offer in-person support to homeowners without power or means of communication

Cons

• Rates are nearly 3 times higher than the national average — and the insurer proposed a 12% rate hike in June 2023

• Fewer coverage options and lower limits than competitors

• No online quote tool

Country Financial home insurance is perfect for homeowners looking for a financially stable company with superb customer service scores and lots of coverage add-ons to ensure your home is fully protected.

Pros

• Excellent customer service rating — received fewer complaints than other similar-sized insurers in 2021

• Slew of coverage add-ons, including guaranteed replacement cost, flood and earthquake coverage, and water backup protection

• Mobile app and online chat feature to easily manage your policy, file claims, and talk to a customer service rep

Cons

• Rates are 43% more expensive than the national average

• Only available in 19 states

Encompass is an excellent option if you’re looking for comprehensive coverage add-ons with higher limits than what you’d find in a standard home insurance policy, including extended replacement cost coverage of up to 200% of your home’s value.

Pros

• Save up to 30% when you bundle your home and auto insurance

• Guaranteed replacement cost coverage for your home available

• Accepts all dog breeds — rare among insurance companies

Cons

• Rates are nearly 25% higher than the national average

• Can’t file insurance claims online

• Not available in 10 states — Alaska, Florida, Hawaii, Massachusetts, Mississippi, Montana, North Carolina, North Dakota, South Dakota, or Wyoming

Farm Bureau offers exceptional customer service and the option to bundle a slew of insurance policies on top of just home insurance to save money on rates.

Pros

• Excellent customer service score — received 99% fewer complaints expected for a company of its size in 2021

• Excellent financial strength rating from A.M. Best, proving it likely has the funds to pay out claims in the wake of a natural disaster

• Only pay one deductible if your home, car, and boat are damaged in the same event and you bundle your insurance policies with Farm Bureau

Cons

• Rates are $1,400 more expensive than the national average

• Only available in 8 states throughout the West

• Need to have a Farm Bureau membership in your state to purchase insurance

FedNat Insurance went out of business last year and is no longer writing home insurance policies. Find out what this means if you still have an open claim with FedNat, and explore alternative home insurance companies.

Pros

• Available in high-risk states that are often difficult to find coverage in

Cons

• Terrible customer service ratings — it received over 5 times the number of complaints of similar-sized insurers in 2021

• Poor outlook for the financial stability and future of the company

Florida Peninsula Insurance offers extensive home insurance coverage options to Florida homeowners — though it has one of the worst customer service ratings of the companies we reviewed.

Pros

• Specializes in coverage for Florida homeowners who may not have other options

• Wide range of policy add-ons available, including flood, water backup, sinkhole, and equipment breakdown coverage

Cons

• Average rates are 10% more expensive than the already-high Florida state average

• Received 4 times the number of customer complaints expected for a company of its size in 2021

• Underpaid claims by more than 80% for policyholders with homes destroyed by Hurricane Ian

Geico home insurance is best for homeowners looking to bundle their home insurance policy with their Geico auto insurance policy to score a multi-policy discount.

Pros

• Available in all 50 states

• Bundling discount to save on home & auto insurance

• Easy-to-use app to manage policy

Cons

• Not a direct insurance carrier

• Cost varies by company Geico places you with

• Customer service & claims options vary by company

Grange Insurance is best suited for homeowners who prefer to work with a local agent to get a quote — you can't get a home insurance quote online. However, it makes up for it with its mobile app that makes managing your policy and filing claims a breeze.

Pros

• Rates are 10% cheaper than the national average

• Received around 65% fewer complaints than other insurers of its size in 2021

• Mobile app makes it easy to manage your policy and file claims

Cons

• Only available in 13 states

• No option for online quotes

• Doesn’t offer flood insurance

The Hanover home insurance policies come with a slew of quality coverage add-ons, high customer service marks, and a mobile app to easily manage your policy and file claims.

Pros

• Offers three tiers of coverage for all types of homes, including a specialized policy for high-value homes

• Received 85% fewer complaints in 2021 according to the NAIC complaint index

• Mobile app allows you to manage your policy, contact your agent, and report claims on the go

Cons

• Rates are nearly 50% higher than the national average

• Only available in 27 states and Washington, D.C.

• No online quote tool or live-chat feature on its website

The Hartford’s partnership with AARP makes it an excellent home insurance option for homeowners who are already AARP members. There are no age restrictions on AARP membership, though their benefits are aimed mainly at people over 50.

Pros

• High ratings for financial stability, customer service, and coverage options

• Mobile app makes it easy to report and track claims, view digital ID cards, and update your policy

• Disappearing deductible program if you go three years without filing a claim

Cons

• Must be an AARP member to purchase a policy

• Rates are 27% higher than the national average

• Not available in all 50 states

Homeowners Choice insurance is best for Florida homeowners who are looking to purchase both home and private flood insurance coverage. It’s one of few insurers willing to write policies in The Sunshine State.

Pros

• Specializes in coverage for Florida homeowners in high-risk areas

• Offers private flood insurance coverage

• Earns an A (Exceptional) score with financial strength rating company Demotech

Cons

• Receives nearly 6 times the number of complaints than other insurers of its size

• Can’t bundle home and auto insurance

• Website provides very little information and transparency about coverages it offers

Homesite home insurance comes with affordable rates that are 25% lower than the national average — plus you can choose from 15 policy add-ons to ensure your home is fully protected.

Pros

• Affordable rates nearly 25% cheaper than the national average

• 15 policy add-ons for extra protection, including extended replacement cost coverage

• Offers flood and earthquake insurance, plus complimentary wildfire protection and mitigation services

Cons

• Low score in J.D. Power’s claims satisfaction study

Kemper home insurance is ideal for homeowners looking for cheap insurance that doesn’t fall flat on customer service. Its average rates are nearly $1,000 below the national average, and it receives 50% fewer complaints than other companies of its size.

Pros

• Cheap rates nearly $1,000 below the national average

• Offers three levels of coverage to tailor your policy to your needs and budget

• 50% fewer customer complaints than other insurers of its size

Cons

• Only available in 18 states

• Website lacks detailed policy information and it doesn't offer a mobile app

• Only offers 4 discounts

Kin homeowners insurance is ideal for homeowners in California, Florida, Louisiana, and South Carolina who aren’t afraid to work with a company based solely online.

Pros

• Available in Alabama, Arizona, Florida, Louisiana, Mississippi, and South Carolina — states at high risk of weather-related damage and often difficult to find coverage in

• Claims to save homeowners an average of $730 when they switch to Kin

• Offer private flood insurance endorsement — rare among other insurance companies

Cons

• No local agents to meet with in person

• Can’t bundle your home and auto insurance

Lemonade uses technology to make purchasing homeowners insurance through its app fast and painless, while still receiving high scores for customer service.

Pros

• Its app offers quick, easy service — whether you’re purchasing a policy, making a claim, or paying your premium

• Donates any unused portion of your premium — after paying fees and claims — to a charity of your choice through its Lemonade Giveback program

• Earns a perfect 5-star customer experience rating thanks to the minimal number of complaints it received in 2021

Cons

• Only available in 22 states and Washington, D.C.

• Doesn’t have financial stability rating from A.M. Best like older, larger companies

• Doesn't offer in-person customer service

Liberty Mutual is a good option for homeowners nationwide who are looking for a robust lineup of policy add-ons, including guaranteed replacement cost coverage, water backup protection, inflation guard coverage, and flood insurance through the NFIP.

Pros

• 10+ discounts available to lower rates

• Offers water backup coverage, inflation protection, and flood insurance

• Available in all 50 states and Washington, D.C.

Cons

• Below-average scores in J.D. Power’s overall customer satisfaction and digital experience surveys

• 3 times more complaints than other similar-sized insurance companies

MAPFRE Insurance boasts a wide range of home insurance coverage add-ons, fewer customer complaints than other insurers, and affordable rates in the 13 states it writes policies in.

Pros

• Average annual rates are nearly $800 cheaper than the national average

• Policy perks include cash-settlement option if your home is completely destroyed in a covered loss and you decide not to rebuild, plus a deductible waiver for claims over $50,000

• Special home restoration program that pays the full cost to restore your historical home using authentic materials — regardless of your policy limits

Cons

• Only available in 13 states throughout the Northeast and West Coast

• Only offers four discounts to save on costs — fewer than other home insurance companies

Mercury home insurance has an impressive array of coverage options, bundling discounts, and is one of the top-rated companies for web and mobile experience, making it a solid option for homeowners in the 10 states where it’s available.

Pros

• Lower than average rates

• Optional equipment breakdown, service line, and water backup coverage

• No minimum dwelling coverage limit requirements

Cons

• Strict roof underwriting restrictions

• Higher-than-average number of customer complaints

• Only available in 10 states