2.5 / 5

Chubb Homeowners Insurance Review

Chubb is a premier insurance company that offers just about every kind of protection you need to protect your home and combined assets, but insurance with Chubb is pretty expensive and only really intended for high net-worth properties.

Policygenius content follows strict guidelines for editorial accuracy and integrity. Learn about our editorial standards and how we make money.

At Policygenius, we're committed to providing objective and transparent advice through strict editorial standards to help you get insurance right. Read more about our methodology.

Chubb

OVERALL

2.5

THE GOOD

    Industry-best coverage and policy perks

    Cash-out claim settlement options

THE BAD

    Insurance premiums are among highest in the industry

    Will only insure high-net-worth property

    No quick-quote option through the Chubb website

THE BOTTOM LINE

Chubb is a homeowners insurance heavyweight, offering robust coverages for your home and personal belongings, advanced digital tools, and a refreshingly personalized loss-settlement process if you need to file a claim. Unfortunately, Chubb is really intended for high-worth property and consequently has very high premiums.

Price

Average annual premium cost for a medium-sized home.

1.0

Financial confide...

Financial ratings from credit rating agencies.

8.7

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

7.0

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

7.0

Customer experience

Ease of use, convenience, availability, and claims ratings.

5.5

Ready to shop home insurance?

Start calculator

The Details

The Good

  • Industry-best coverage and policy perks. Insuring your home with Chubb means getting far more than your typical coverage offerings. With Chubb, a standard policy comes with extended replacement cost coverage for the home, replacement cost coverage for your personal belongings, and a number of endorsements and high coverage limits.

  • Cash-out claim settlement options. One big perk of insuring your home with Chubb is their claim settlement options, which gives you the option of a cash reimbursement on a loss if you're not interested in replacing or repairing your damaged home or personal belongings.

The Bad

  • Insurance premiums are among highest in the industry. All of that outstanding coverage and white-glove customer service comes at a cost. Chubb homeowners insurance may be the priciest in the industry, so you'll have to determine whether the unbeatable product is worth the hefty price tag.

  • Will only insure high-net-worth property. Chubb is a premier carrier, which means their policies are geared toward homeowners with expensive homes and high-end cars and valuables that also need insurance. If you're insuring a mid-sized home and nothing else, Chubb probably won't take you on as a customer.

  • No quick-quote option through the Chubb website. While it's a good thing that Chubb policies are sold and serviced through independent agents (including Policygenius), homeowners who are pressed for time and simply trying to fetch a quick quote through the Chubb website won't be able to. Chubb doesn't offer an online application or quick-quote either.

Price

Average annual premium cost for a medium-sized home.

1.0

Premiums through Chubb will vary based on your location, and subsequently which Chubb partner you’re paired with. This makes it difficult to get an exact average premium. 

However, according to Policygenius data, Chubb customers can expect to pay around $5,500 for their annual premium. That’s more than three times the average annual premium ($1,249) according to the National Association of Insurance Commissioners.

Discounts

Like premiums, we can’t say exactly what discounts are available to Chubb customers. That depends on which partner you’re paired with, too. Chubb does note in their brochure that they have at least 9 different opportunities for savings with your homeowners policy. Some common discounts include protective devices discounts, claims-free discounts, and new home-buyer discounts. 

Here are some options that may be available to you through your partner:

  • Multi-policy discount. Save up to 20% when you combine home and auto policies, and an additional 5% if you buy additional jewelry coverage or valuable articles coverage

  • New or renovated home discount. Save up to 25% if your home is less than 10 years old, and up to 17% if your home was renovated in the last 6 years

  • Loss-free discount. Save 5% if you’ve had a policy with Chubb for three or more years and haven’t filed a claim

  • Superior protection discount. Save up to 15% if you have any combination of the following apply to your home: smart home devices, 24/7 security guard, a perimeter gate, a full-time caretaker, or a permanently installed backup generator

  • Additional protection discounts. Save 5% if you have a central burglar alarm, fire alarm, or live in a gated community, and 10% if your home has a sprinkler system or is located within 1,000 feet of a fire hydrant or within five miles of a fire station

  • Payment discount. Save up to 2% if you paid your home insurance premium in a single payment at least twice in the past five years

Financial confidence

Financial ratings from credit rating agencies.

8.7

Chubb has been around for almost 150 years and has well-established financial strength with the top insurance rating agencies in the world. With Chubb, you can insure your home with confidence.

  • A.M. Best rating: A++

  • Moody's rating: A3

  • Standard & Poor's rating: AA

A.M. Best is the most reliable tool policyholders can use to gauge the financial health of an insurance company. A good score with A.M. Best means a company is more likely to fulfill their financial obligation to you when it comes time to file a claim. With a score of A++ (effective December 14, 2021), Chubb has the highest rating a company can receive with A.M. Best.

Moody's is very similar to Standard & Poors, except rather than measuring a company's ability to remain financially stable and creditworthy, Moody's measures what the expected losses would be if a company were to go into default. It's particularly valuable in analyzing the value of stocks and bonds with certain companies. A AAA rating is the highest possible score you can receive from Moody's. Chubb's A3 rating puts them in the "upper-medium" of the Moody's investment grade spectrum. Not outstanding but also indicating that Chubb has low credit risk.

Standard & Poor's measures companies' creditworthiness and is used primarily by financial investors and other market stakeholders. An AAA rating is the highest issuer credit rating assigned by S&P, so Chubb's AA rating puts them in the upper-echelon of insurance companies in terms of financial confidence.

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

7.0

Chubb has decent customer ratings across the board. Chubb maintains a "0" with the NAIC complaint index, which means policyholders complain about Chubb very little if ever.

  • Consumer Affairs: N/A

  • Consumers Advocate: 3.5 / 5

  • NAIC complaint index: 0

Consumer Affairs is a platform that lets consumers directly rate customers. Only Chubb auto insurance has been reviewed by Consumer Affairs.

Consumers Advocate rates companies based on stability, reputation, and policy coverage. They rated Chubb with a 3.5 out of 5.

The National Association of Insurance Commissioners tracks the number of complaints submitted to state insurance departments with their national complain index. A score of 1 is the baseline average, and a score of 0 means there weren't enough complaints to count. Chubb's 2018 score of 0 means they received hardly any complaints that year.

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

7.0

While Chubb outlines the Chubb Masterpiece policy on its website, there isn’t too much information on what is actually included in the base policy. When we reached out to customer service via phone and email, we were directed to contact local agents that Chubb partners with. 

That being said, what is clearly outlined on Chubb’s website are a few typical base policy options. Those included are:

  • Additional living expenses. This coverage helps cover the cost of hotels and other necessities in the event of a covered incident.

  • Personal liability. This protects you from lawsuits if a guest or their belongings are harmed in your home.

  • Medical expenses. If you or a guest have medical costs after a covered incident, this would cover those bills.

What looks to be Chubb’s claim to fame, however, are their unique perks. What may typically be policy add-ons and endorsements, are seemingly folded into your policy at Chubb. Those perks are:

  • Extended replacement cost. This increases the coverage for your home beyond the value of your house.

  • Replacement cost contents. This ensures that your belongings can be replaced at their value without any depreciation factored in.

  • Water backup. If your sewage or pipes burst, this coverage would protect your home and enable you to repair and replace anything affected by that.

  • Ordinance. In the instance that your home needs to be brought up to a legal code, this coverage would help with those costs.

Note: The information above represents potential policy options and may not be available for every applicant. Speak to a licensed expert for a personalized look at your coverage options.

Customer experience

Ease of use, convenience, availability, and claims ratings.

5.5

Chubb home insurance is available anywhere in the country, and they have numerous ways to manage your policy, pay your bill, and file claims. However, Chubb doesn't have an online application or quick-quote option, and their website isn’t very clear about their offerings.

State availability

Chubb homeowners insurance is available in all 50 states and the District of Columbia.

Digital tools

  • Chubb mobile app

  • Web and mobile policy viewer

  • Web and mobile claims servicing

Ease of claims

One of the areas where Chubb excels is the claim filing process, and they really make that clear on their company website. After you work your way to Chubb’s claims page, you’re immediately met with glowing customer testimonials, as well as, in the company’s own words, a guarantee that they’ll make every effort to issue claim payments within 48 hours of a resolved claim. They also offer claims informational tools and resources, like a catastrophe center if you were a victim of a natural disaster, a helpful FAQ page, and links to digital tools – like the Chubb Mobile Estimate App – that will help you obtain damage estimates to send directly to your claims representative and expedite your claim.

Chubb offers a number of ways to report your claim:

  • Online through Chubb’s online claims reporting application

  • Over the phone

  • Via a fax machine

  • By contacting your local agent or broker who can submit the claim on your behalf

Additional claims service

  • Chubb Wildfire Defense Services

  • Cash-out claims settlement option

  • Mobile claims

  • Catastrophe claims center

Payment options

  • Online bill payment

  • Mobile app bill payment

  • Automatic bank account payments

  • Automatic payment card payments

  • Electronic funds transfer (EFT)

Policygenius offers insurance policies from many of the nation's top insurers, who pay us a commission for our services. However, all editorial choices are made independently.

More about

Homeowners Insurance

AIG Homeowners Insurance Review

AIG offers highly personalized coverage for luxury homes with expensive values. But it’s pricier than traditional home insurance companies.

Read more

Allstate homeowners insurance review

Allstate is an excellent insurance option for first-time buyers, providing basic coverage and several add-ons, educational resources and tools, and discount opportunities for new homeowners.

Read more

Amica homeowners insurance review

Amica features one of the best homeowners insurance products in the business, offering flexible policies, outstanding customer service, and a near-flawless claims process.

Read more