Ratings Methodology for Homeowners Insurance Company Reviews

Policygenius offers editorially independent reviews of homeowners insurance carriers. Look what we take into account to help you make the right choice.

Pat Howard 1600

Pat Howard

Published November 18, 2019

Policygenius provides in-depth reviews on the homeowners insurance companies we work with to help you find the right option:

Categories

We rate each carrier in five different categories on a scale of 1 (lowest) to 10 (highest). These individual category scores are averaged for a final overall rating out of 10.

The categories are:

Cost

Average annual premium cost for a medium-sized home.

The factors we look at for our cost score include:

  • How the price of homeowners insurance compares to that of other companies
  • The number and quality of homeowners insurance discounts

Confidence

Consumer confidence based on scores from major financial rating institutions.

The factors we look at for our confidence score include:

  • Standard & Poor's rating
  • Moody’s rating
  • A.M. Best

These company ratings are normalized and scored out of 10.

Customer ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

The factors we look at for our customer rating score include:

  • JD Power overall satisfaction score
  • Better Business Bureau rating
  • Consumer Affairs overall satisfaction rating
  • Consumers Advocate rating
  • Complains submitted to state insurance boards for individual homeowners insurance policies as measured by the National Association of Insurance Commissioners (NAIC) National Complain Index Report

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

The factors we look at for our policy option score include:

  • Number of policy tiers
  • Availability of favorable reimbursement coverages—like extended and guaranteed replacement cost coverage
  • Availability of standard, unique and high-quality coverage endorsements

Customer experience

Ease of use, convenience, online tools, and availability.

The factors we look at for our customer experience score include:

  • State availability
  • Application experience
  • Number of payment options
  • Claims satisfaction rating with J.D. Power
  • Ease of claims
  • Availability of additional claims services and perks, including, but not limited to: catastrophe centers, cashout claim options and repairs companies

Policygenius offers insurance policies from many of the nation's top insurers, who pay us a commission for our services. However, all editorial choices are made independently.

Policygenius’ editorial content is not written by an insurance agent. It’s intended for informational purposes and should not be considered legal or financial advice. Consult a professional to learn what financial products are right for you.