2.9 / 5

AIG Homeowners Insurance Review

AIG offers highly personalized coverage for luxury homes with expensive values. But it’s pricier than traditional home insurance companies.

Pat Howard 1600

By

Pat Howard

Pat Howard

Managing Editor & Licensed Home Insurance Expert

Pat Howard is a managing editor and licensed home insurance expert at Policygenius, where he specializes in homeowners insurance. His work and expertise has been featured in MarketWatch, Real Simple, Fox Business, VentureBeat, This Old House, Investopedia, Fatherly, Lifehacker, Better Homes & Garden, Property Casualty 360, and elsewhere.

Updated|5 min read

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AIG

OVERALL

2.9

2.9

THE GOOD

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    Industry-leading coverage options

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    Offers cash settlement claims

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    Complimentary wildfire or hurricane service

THE BAD

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    You can't buy standalone homeowners insurance

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    No online application

THE BOTTOM LINE

AIG is best for homeowners of high-value homes with expensive tastes who need a home insurance policy with high coverage limits. It's especially ideal for those in high-risk areas prone to wildfires or hurricanes — it offers complimentary disaster mitigation and monitoring. But you'll pay for its premium services — rates are nearly double the national average.

If you're looking for a more traditional home insurance company with modest coverage options, multiple discount opportunities, and competitive rates, AIG isn't for you. You'll find better policies with more appropriate coverage options elsewhere.

Price

Average annual premium cost for a medium-sized home.

1.0

Financial confidence

Financial ratings from credit rating agencies.

8.2

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

4.9

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

10.0

Customer experience

Ease of use, convenience, availability, and claims ratings.

6.6

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The Details

The Good

Industry-leading coverage options. AIG features one of the more robust homeowners insurance policies we've reviewed, insuring your home and contents with enhanced rebuild and personal property coverages, a slew of coverage add-ons, and premium perks like high deductible policies, cash settlement options, and even personal fire prevention services.

Offers cash settlement claims. If your home incurs a total loss, you can opt to receive a cash settlement up to the coverage limit rather than rebuild the home on site.

Complimentary wildfire or hurricane service. AIG policyholders with homes in select high-risk areas are also given complimentary wildfire and hurricane mitigation and protection services. The services provide at-home consultation, monitoring and mitigation for folks in affected areas. *

The Bad

You can't buy standalone homeowners insurance. In order to get homeowners insurance with AIG, you're usually required to also get auto insurance, excess liability, private collections, or some other type of coverage available through AIG Private Client. It generally won't do standalone homeowners insurance policies.

No online application. AIG also loses points for its lack of an online application — an inconvenience for homeowners looking for a quick quote to compare their options.

Price

Average annual premium cost for a medium-sized home.

1.0

AIG customers pay over double the national average  of $1,249 —  with average premiums coming in around  $3,564 according to Policygenius data. While this rate is higher than traditional policies, it matches up with  AIG’s premium level of coverage.

Discounts

AIG’s website doesn’t mention any discounts. There may be some available to you, but you’ll need to ask your agent.

Financial confidence

Financial ratings from credit rating agencies.

8.2

AIG has been around for over 100 years and has well-established financial strength with the top insurance rating agencies in the world. With AIG, you can insure your home with confidence.

  • A.M. Best rating: A

  • Moody's rating: A2

  • Standard & Poor's rating: A+

A good score with A.M. Best means a company is more likely to fulfill their financial obligation to you when it comes time to file a claim. With a score of A (effective December 21, 2021), AIG has the third highest rating a company can receive with A.M. Best.

Moody's is very similar to Standard & Poors, except rather than measuring a company's ability to remain financially stable and creditworthy, Moody's measures what the expected losses would be if a company were to go into default. An AAA rating is the highest possible score you can receive from Moody's. AIG's A2 rating gives them an "upper-medium" investment grade designation with Moody's.

Standard & Poor's measures companies' creditworthiness and is used primarily by financial investors and other market stakeholders. An AAA rating is the highest issuer credit rating assigned by S&P. AIG's A+ rating puts them in the top tier of insurance companies in terms of financial confidence.

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

4.9

AIG has lower-than-average  customer ratings with third-party review sites Consumer Affairs and Truspilot. However, it scores very well with the NAIC — with zero complaints reported as of December 2021.

  • Consumer Affairs: 1.7 / 5

  • Consumers Advocate: N/A

  • Trustpilot: 2.2 / 5

  • NAIC complaint index: 0

Consumer Affairs is a platform that lets consumers directly rate customers. AIG homeowners insurance has a score of 1.7 out of 5. It’s worth noting that this score is only out of 11 reviews, and only one of those reviews is actually recent. 

Consumers Advocate rates companies based on stability, reputation, and policy coverage. They have yet to rate AIG homeowners insurance.

Trustpilot is another site that allows customers to directly rate carriers. AIG has a score of 2.2 out of 5, but that is based on all of AIG and not just its homeowners insurance. 

The National Association of Insurance Commissioners tracks the number of complaints submitted to state insurance departments with their national complaint index. A score of 1 is the baseline average, and a score of 0 means there weren't enough complaints to count. AIG has a score of 0.

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

10.0

AIG offers a single policy: Its Private Client Group package.–If you own a luxury home with high-cost valuables,, this policy may be right for you. 

The Private Client Group package offers all of the standard coverages you’d find with a traditional policy, , but with higher coverage limits and more flexible loss-settlement provisions. Those typical primary coverages you can expect are:

  • Dwelling. This coverage protects your home in the case of a covered incident, and it covers the costs of rebuilding and repair.

  • Other structures. If structures outside of your home, like a shed or detached garage, are also damaged in a covered incident, they would be protected as well.

  • Personal property. This ensures your belongings in and around your home are protected against a loss in a covered incident.

  • Loss of use. In the case that you cannot stay in your home after a covered incident, this coverage would help cover the costs of staying and living elsewhere during repair and rebuild.

  • Personal liability. If a guest or their belongings are harmed in your home, you would be protected from any legal or medical costs.

  • Medical payments. This covers the costs incurred from any medical bills for you or your guests in the case of a covered incident.

Additional coverages that come standard with AIG’s base policy — rare compared to other insurance companies — include: 

  • Guaranteed replacement cost. This coverage ensures that your home is covered at its full replacement value.

  • Extended replacement cost. With this coverage, your home and the structures around it have extra coverage to help with the cost of rebuilding. 

  • Personal property replacement cost. Your personal belongings are guaranteed to be replaced at their original value in the event of a covered incident.

  • Contents away from premises coverage. Your personal belongings are even covered when you’re not at home, such as in the case that you’re traveling. 

  • Landscaping. If your yard or the landscape around your home is damaged in a covered incident, this coverage would help with the cost of repairing it up to a certain amount. 

  • Water backup. If your sewage or pipes burst, you would be protected from the costs associated. 

  • Ordinance. If your home needs to be repaired up to a certain legal code, this coverage would protect you from those costs associated. 

And here are even more coverage add-ons you can add to your home insurance policy through AIG:

  • Equipment breakdown. This optional add-on covers your appliances, helping with the cost of repairs or replacements after a covered incident.

  • Green rebuilding. If you add this coverage to your policy, it would help cover the costs of adding “green” elements to your home during a rebuild to make it more environmentally friendly.

  • Deductible waiver. In the event that your deductible is $25,000, and your claim is $50,000 or more, your deductible will be waived.

Note: The information above represents potential policy options and may not be available for every applicant. Speak to a licensed expert for a personalized look at your coverage options.

Customer experience

Ease of use, convenience, availability, and claims ratings.

6.6

AIG home insurance is available almost anywhere in the country,, though it  doesn't have an online application or quick-quote option.

State availability

AIG homeowners insurance is available in all 50 states and the District of Columbia, except Alaska, California, and Hawaii.

Digital tools

Though the AIG website is unnecessarily scarce in the specifics of what the carrier has to offer, it does have a few useful tools. You can view your policy, submit a claim, and pay your bill all online. The site also has some additional FAQ and blog resources that may help you if you have further questions that don’t require an agent. Otherwise, we’d trust an agent to give you the most detailed, up-to-date information over the website.

  • Wildfire Protection Unit. This service helps proactively plan if your home is in an area prone to wildfires. In doing so, they help through tasks like monitoring when wildfires erupt or applying Thermo-Gel for better protection.

  • Hurricane Protection Unit. Much like the Wildfire Protection Unit, this unit seeks to help in preventative measures for your family and your home. This includes mapping out evacuation routes, installing shutters, and relocating valuables.

  • Smart Build. This service is the most preventative of all. If you’re building a new home, AIG sends risk managers to help craft the architecture in a way that best minimizes risk.

Additional claims service

  • Wildfire Protection Unit. This service helps proactively plan if your home is in an area prone to wildfires. In doing so, they help through tasks like monitoring when wildfires erupt or applying Thermo-Gel for better protection.

  • Hurricane Protection Unit. Much like the Wildfire Protection Unit, this unit seeks to help in preventative measures for your family and your home. This includes mapping out evacuation routes, installing shutters, and relocating valuables.

  • Smart Build. This service is the most preventative of all. If you’re building a new home, AIG sends risk managers to help craft the architecture in a way that best minimizes risk.

Payment options

  • Online bill payment

  • Automatic bank account payments

  • Automatic payment card payments

  • Electronic funds transfer (EFT)

Policygenius offers insurance policies from many of the nation's top insurers, who pay us a commission for our services. However, all editorial choices are made independently.

Author

Managing Editor & Licensed Home Insurance Expert

Pat Howard

Managing Editor & Licensed Home Insurance Expert

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Pat Howard is a managing editor and licensed home insurance expert at Policygenius, where he specializes in homeowners insurance. His work and expertise has been featured in MarketWatch, Real Simple, Fox Business, VentureBeat, This Old House, Investopedia, Fatherly, Lifehacker, Better Homes & Garden, Property Casualty 360, and elsewhere.

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