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Wide variety of coverage options. Mercury has many coverage features available, including several optional add-ons and high-quality endorsements like service line coverage, equipment breakdown coverage, identity theft and cyber attack protection, and even watercraft coverage.
Strong credit ratings. Between A.M. Best and Moody’s, credit rating agencies are confident that Mercury is financially sound. This means it has the resources to ensure your claims can actually be paid out.
Only available in 11 states. The catch for that nifty coverage is that it’s only available in a handful of states: Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia.
Negative third-party reviews. Despite Mercury’s financial strength, customers seem to be unhappy with their experience at Mercury. Many customers reported complaints with the National Association of Insurance Commissioners, giving it a high complaint score of 2.99.
Mercury homeowners insurance costs around $1,925 annually, according to Policygenius quote data. That's about 50% higher than the national average premium of $1,249, according to the National Association of Insurance Commissioners.
Here’s a sampling of what you can expect:
Alarm systems and protective devices discount. Get a discount if you have smoke alarms, burglary systems, water leak detection systems, or other home safety devices installed.
Claim-free discount. If you’ve gone without a claim for three years or more, you can save some money.
New home discount. Save money if you live in a newer home that was built in the last nine years.
Multi-policy discount. Bundle your home insurance with an auto insurance policy to save on premiums.
Insurance companies need to stick around to pay out claims, so financial stability ratings are an important indicator of how reliable a particular company will be. To gauge companies’ financial soundness, we look at the scores from independent credit rating agencies, including A.M. Best, Moody’s, and Standard & Poor’s.
A.M. Best: A
Standard & Poor’s: N/A
Credit rating firm A.M. Best, which focuses specifically on the insurance industry, gives Mercury an A rating (effective December 22, 2021). That means Mercury has an “excellent ability” to fulfill customer obligations.
An A2 rating from Moody’s, a bond credit rating agency, means Mercury is subject to low credit risk, so there’s little danger in doing business with them.
Analysis firm Standard & Poor’s did not rate Mercury.
Besides credit ratings professionals, we also look at what regular customers are saying about their chosen insurance companies. In Mercury’s case, we only have a few third-party sites available to check customer sentiment, and none of the ratings skew in Mercury’s favor.
Here’s what some third-party sources think of Mercury:
Consumer Affairs: N/A
Consumers Advocate: N/A
Trustpilot: 3.7 / 5
NAIC complaint index: 2.99
Consumer Affairs allows customers to directly rate carriers. However, there isn’t a dedicated review for Mercury homeowners insurance yet.
Consumers Advocate is a review site that covers companies’ policy options, customer service, and stability, but they don’t have a review page for Mercury’s homeowners insurance.
Trustpilot also allows consumers to leave reviews about insurance companies. Mercury has a 2.5 rating out of 5, based on 12 user reviews, most of which are about auto insurance.
The National Association of Insurance Commissioners (NAIC) tracks complaints submitted to state insurance departments. Mercury has a 2.99 rating, which means there were a sizable amount of complaints to count.
Mercury’s base coverage options are pretty comprehensive — offering the typical HO-3 policy coverages plus a few special coverage add-ons. Here’s how its base policy shakes out:
Dwelling. This protects your home in a covered incident, covering repair and replacement costs.
Other structures. With this coverage, structures that aren’t attached to your home, like a separate garage or shed, would also be protected.
Personal property. Your personal belongings in your home would be protected as well, covering their repair and replacement if necessary.
Extended replacement cost. Your dwelling protection is extended up to 150% in the event that your replacement costs exceed your base coverage.
Additional living expenses. Covers the cost of lodging, dining out, dry cleaning, and more if you can’t live in your home while it's being repaired after a covered loss.
Personal liability. Covers legal and medical costs if a guest is injured or their property is damaged while at your home and you’re found liable..
Medical payments. In the case that a guest is injured at your home from a covered incident, this would cover costs associated with any medical treatment.
Identity theft. Helps pay to reverse the fraud, fix your credit score, and get your identity back — but it doesn’t cover monetary losses.
On top of this exceptional base coverage, you can add a few additional coverage options to your policy, including:
Service line coverage. Covers the cost to repair or replace any electrical wires and/or pipe systems that may be damaged on your property.
Equipment breakdown coverage. If your home appliances are damaged during a covered incident, you would be eligible to have them repaired or replaced.
Home cyber protection. Covers the cost of measures to prevent hacking and cyber attacks.
Note: The information above represents potential policy options and may not be available for every applicant. Speak to a licensed expert for a personalized look at your coverage options.
Mercury has a call center dedicated to catastrophe claims for customers who suffer property damage from natural disasters such as an earthquake or hurricane. Beyond that, it’s a fairly straightforward company when it comes to handling claims, payments, and quotes.
On its website, you can find an agent, but you can't apply online or receive a quote. For that, you’ll have to pick up the phone. You can view and change policy information online through its customer portal or on the mobile app.
Hot tip: Hate talking on the phone? You can also apply and receive a Mercury quote online through Policygenius’ team of licensed agents.
Mercury home insurance is only available 11 states:
Online bill payment and policy management
Digital copies of policy documents and bills
Mobile app available
FAQ and blog resources available online
Ease of claims
You can file a claim by calling Mercury's 24/7 customer service line alongside its catastrophe claims center. Mercury also offers a network of repair companies you can choose from.
Credit or debit card over the phone
Check by mail
Policygenius offers insurance policies from many of the nation's top insurers, who pay us a commission for our services. However, all editorial choices are made independently.