3.7 / 5

USAA Homeowners Insurance Review

USAA features comprehensive home coverage and superior customer service at industry-leading rates, but membership with USAA is limited.

Pat Howard 1600

By

Pat Howard

Pat Howard

Managing Editor & Licensed Home Insurance Expert

Pat Howard is a managing editor and licensed home insurance expert at Policygenius, where he specializes in homeowners insurance. His work and expertise has been featured in MarketWatch, Real Simple, Fox Business, VentureBeat, This Old House, Investopedia, Fatherly, Lifehacker, Better Homes & Garden, Property Casualty 360, and elsewhere.

Updated|6 min read

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USAA

OVERALL

3.7

3.7

THE GOOD

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    High customer service and claims ratings with J.D. Power

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    Industry-leading financial ratings

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    Several discounts to choose from

THE BAD

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    Only available to people affiliated with the military

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    You can’t get a quote unless you’re a USAA member

THE BOTTOM LINE

USAA is in a class of its own, offering great coverage and industry-leading customer service at some of the most competitive rates in the industry. As a USAA member, you can trim those rates even more by using USAA for your other financial protection needs, like car and life insurance, banking, investments, retirement funds, mortgages, and more.

Price

Average annual premium cost for a medium-sized home.

4.0

Financial confidence

Financial ratings from credit rating agencies.

9.7

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

6.7

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

10.0

Customer experience

Ease of use, convenience, availability, and claims ratings.

8.0

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The Details

The Good

High customer service and claims ratings with J.D. Power. Whether you need to file a claim or simply have a question about your policy, there isn't a company better suited to give you a helping hand than USAA. USAA earned the highest ratings with J.D. Power in both its 2021 homeowners insurance study and its property claims study.

Industry-leading financial ratings. USAA is one of the most financially stable insurance companies out there, holding down top-notch ratings with both Standard and Poors and Moody's, and an A++ rating with leading insurance company credit rating agency A.M. Best (the top rating a company can receive).

Several discounts to choose from. The average USAA homeowners insurance premium is a little higher than the average quoted policy with Policygenius, but USAA has a number of options for keeping your rates down, such as multi-policy discounts, automatic devices discounts, good payment history discounts, and more.

The Bad

Only available to people affiliated with the military. In order to get insured with USAA, you need to have served or have some family affiliation with the U.S. armed forces. But in spite of its limited membership, USAA still manages to insure the fifth-most homes in the industry.

You can’t get a quote unless you’re a USAA member. In order to use USAA’s quote tool, you have to already be a member. This makes it more difficult for prospective members and customers to understand what they may be working with if they don’t want to become a member yet.

Price

Average annual premium cost for a medium-sized home.

4.0

When it comes to policy premiums, USAA is among the most competitively priced in the industry. You can save even more money through USAA’s discount programs, which reduce your premiums if you bundle your home and auto insurance or use multiple USAA products, from their savings accounts to index funds to IRA plans.

The average annual quoted USAA premium is $2,112, according to Policygenius data. That makes USAA homeowners insurance policies a little higher than the industry average ($1,249).

Discounts

A great way to keep your homeowners insurance costs down is to take advantage of discount opportunities. USAA offers plenty of ways to lower your insurance premiums.

  • Auto and home combination. Save up to 10% when you have more than one policy with USAA

  • Claims-free. You’re eligible for a claim-free discount if you’re able to go more than three years without filing a claim

  • Membership loyalty. When you’ve been with USAA for at least two years

  • Multiple USAA products. When you opt to receive policy information and billing electronically

  • Good payment history. A good discount for a good payment history

  • Impact-resistant roof. Reduce your premium if your roof is disaster-proof

  • Automatic detection devices. Trim money from your bill by modernizing your home with water and gas leak sensors

  • Home age. Discount if you’re insuring a new home

  • ADT Home Security Systems. 50% off ADT Home Security Systems installation, a 10% off monthly monitoring discount, and a discount on your premiums when you secure your home with ADT

Financial confidence

Financial ratings from credit rating agencies.

9.7

USAA has been around for almost 100 years and has well-established financial strength with the top insurance rating agencies in the world. With USAA, you can insure your home with confidence.

  • A.M. Best rating: A++

  • Moody's rating: Aa1

  • Standard & Poor's rating: AA+

A good score with A.M. Best means a company is more likely to fulfill their financial obligation to you when it comes time to file a claim. With a score of A++ (effective December 16, 2021), USAA has the highest rating a company can receive with A.M. Best.

Moody's is very similar to Standard & Poors, except rather than measuring a company's ability to remain financially stable and creditworthy, Moody's measures what the expected losses would be if a company went into default. An AAA rating is the highest possible score you can receive from Moody's, and USAA's Aa1 rating gives it the second highest investment grade.

Standard & Poor's measures companies' creditworthiness and is used primarily by financial investors and other market stakeholders. An AAA rating is the highest issuer credit rating assigned by S&P, so USAA's AA+ rating makes them a top-tier insurance company from a financial confidence standpoint.

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

6.7

It's important to know what experts think about homeowners insurance companies - but it's also good to know what actual customers and consumer sentiment sites are saying, too.

USAA has perfect ratings with J.D. Power and excellent marks with Consumer Affairs and Consumer Advocate.

  • Consumer Affairs: 4 / 5

  • Consumers Advocate: 4.7 / 5

  • Trustpilot: 1.6 / 5

  • NAIC complaint index: 0.73

Consumer Affairs is a platform that lets consumers directly rate customers. USAA got a score of 3.8 which is considered good.

Consumers Advocate rates companies based on stability, reputation, and policy coverage. USAA received a score of 4.7, and Consumers Advocate considers that “excellent.”

Trustpilot also allows customers to rate carriers directly as well. USAA has a score of 1.3 out of 5. It seems like most of the reviews are recent, but not all of them are regarding homeowners insurance specifically. Regardless, we plan on monitoring this to see how it trends over time.

The National Association of Insurance Commissioners tracks the number of complaints submitted to state insurance departments with their national complaint index. A score of 1 is the baseline average, and a score of 0 means there weren't enough complaints to count. USAA's score of 0.73 means they receive lower-than-average complaints.

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

10.0

USAA keeps it fairly simple, featuring a single home insurance policy with replacement cost coverage for both your home and personal property.

A notable feature of USAA’s home policy is the high personal property coverage limit, which includes 75% of your dwelling coverage. Most insurance companies cap personal property coverage at 50% of your home’s insured value, or they’ll charge you an additional premium to increase your limits. Outside of some of these perks of insuring with USAA, you get standard a standard HO-3 policy that includes:

  • Dwelling. This coverage protects your home in the case of a covered incident by helping with the cost of repair and replacement.

  • Other structures. If you have parts of your home that aren’t attached (like a shed or detached garage), this coverage would ensure those structures are protected from a covered incident, too.

  • Personal property. Your belongings inside and outside of your home would also be covered for repair or replacement.

  • Additional living expenses. In the case that you have to leave your home after a covered incident, this coverage would assume the costs associated. 

  • Personal liability. If someone, or their belongings, are harmed in or around your home, this coverage would help protect you from the cost.

  • Medical expenses. This covers the costs of any medical payments incurred. 

USAA’s standard home insurance policy includes a number of additional coverages—like building ordinance and law coverage, or debris removal — under a single endorsement called “home protector” coverage.

Here are some of the extras you can add and get through USAA’s home insurance policy:

  • Extended replacement cost. This increases the amount your home is covered up to a certain percentage. 

  • Personal property replacement cost. If your personal belongings are ruined in a covered incident, this would cover the cost to replace them up to their original cost.

  • Identity theft. If you’re a victim of identity theft, the costs associated with restoring your identity would be covered.

  • Earthquake. You can add this on to your policy to ensure your home is covered in the case of an earthquake.

  • Homeshare. If you rent out your home (either one room or the entirety of the house), you can add this extra protection to your policy to cover you in the case of an incident caused by a guest.

Customer experience

Ease of use, convenience, availability, and claims ratings.

8.0

USAA homeowners insurance is available anywhere in the country, the company has an outstanding web experience, and has a customer service and claims reputation that is among the best in the industry.

State availability

USAA homeowners insurance is available in all 50 states and the District of Columbia.

The application

USAA’s application process takes under five minutes once you become a member, but obtaining membership is the more trying part. In order to become eligible for USAA insurance, one of the following needs to apply:

  • You’re an active duty officer

  • You’re in the National Guard or a Reserve officer

  • You’re an officer candidate in commissioning programs

  • You’re a spouse or child of a USAA member

When you apply for home insurance with USAA, you're asked basic questions about your home, like your address and ZIP code, and then their services are able to auto-fill information about your home specs If you’re already a USAA member, your discounts are automatically applied to your initial quote, which we found pretty cool.

Ease of claims

When it comes to claims, USAA is one of the best in the business. Not only did they receive the highest claims satisfaction rating with J.D. Power in 2021; they also received a 0.73 complaint index rating with the National Association of Insurance Commissioners (hint: any rating below a 1 is good).

If you need to file a claim with USAA, the insurer gives you the option of filing on their website, through your mobile app, or over the phone.

Additional claims service

  • 24/7 claims service

  • Mobile app claims

  • USAA-preferred contractors

  • Around-the-clock claims service through its Claims Communication Center

Payment methods

  • Online and mobile billing

  • EFT payments

  • Automatic monthly premium withdrawal from your bank account

  • Recurring credit card monthly billing

  • Direct bill to your mailing address

Policygenius offers insurance policies from many of the nation's top insurers, who pay us a commission for our services. However, all editorial choices are made independently.

Author

Managing Editor & Licensed Home Insurance Expert

Pat Howard

Managing Editor & Licensed Home Insurance Expert

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Pat Howard is a managing editor and licensed home insurance expert at Policygenius, where he specializes in homeowners insurance. His work and expertise has been featured in MarketWatch, Real Simple, Fox Business, VentureBeat, This Old House, Investopedia, Fatherly, Lifehacker, Better Homes & Garden, Property Casualty 360, and elsewhere.

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