3.3 / 5

Homesite Homeowners Insurance Review

Homesite has lower premiums and a very interactive quote tool, but it's known for random price hikes and poor customer service.

Haley Sprankle

By

Haley Sprankle

Haley Sprankle

Reviews Editor

Haley Sprankle is a reviews editor at Policygenius. Her work has been featured in The New York Times, Wirecutter, and other outlets.

Published November 17, 2021|5 min read

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Homesite

OVERALL

3.3

THE GOOD

    Low monthly premium

    Interactive quote tool

    Available nationwide

THE BAD

    Customer service is difficult to reach

    Unexpected premium raises at time of renewal

THE BOTTOM LINE

Homesite offers good prices and comprehensive coverage, but its poor customer service detracts from the overall experience. They’re unresponsive and tend to raise premiums unexpectedly, often leaving a sour taste for customers.

Price

Average annual premium cost for a medium-sized home.

5.0

Financial confidence

Financial ratings from credit rating agencies.

9.0

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

7.1

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

8.0

Customer experience

Ease of use, convenience, availability, and claims ratings.

5.1

The Details

The Good

Low monthly premium. Averaging $1,183 per year, Homesite rings in lower than the average home insurance annual rate.

Interactive quote tool. After answering a handful of questions, Homesite’s online quote tool lets you view your potential plan and customize different elements of it.

Available nationwide. Homesite is available in all 50 states, plus Washington, D.C.

The Bad

Customer service is difficult to reach. We tried emailing Homesite's customer service team 3 times and never received a response.

Unexpected premium raises at time of renewal. Across all third-party review sites, we noticed a common theme—customers frequently complained of extreme hikes in their annual premiums when they renewed their policies.

The Breakdown

Price

Average annual premium cost for a medium-sized home.

5.0

Homesite costs less than most other homeowners insurance carriers. With an average annual premium of $1,183, it comes in at around 5% less than the average annual premium, according to the National Association of Insurance Commissioners (NAIC). 

However, keep in mind that customers often complain about unexpected raises to their premiums. So while these low costs may suit you now, they may not last forever.

Discounts

Homesite’s quote tool automatically rolls discounts into your proposed policy, so you don’t have to do the work yourself. When we used the online quote tool, Homesite automatically rolled good motorist and home protection discounts into our quote.

However, available discounts aren’t very clear on its website. We could only find five discounts: 

  • Multi-policy bundles. You can get a discount on your policy if you bundle it with other available policies, like auto or flood insurance.

  • New home. This is available to people who move into a brand new home.

  • Home protection. If your home is equipped with monitored safety features such as fire alarms, security systems, and other protective systems, you may be eligible for this discount.

  • Good motorist. Drivers with a clean record could get a discount on their homeowner’s insurance.

  • Elderly homeowner. This discount may be available to homeowners over 65 years old. 

Financial confidence

Financial ratings from credit rating agencies.

9.0

Homesite Insurance is another ‘90s baby just like the rest of us (probably, maybe). Founded in 1997, Homesite pioneered the online insurance world. Since then, it’s expanded its technology and coverage options by adding features like its interactive quote tool.

Despite that, only one of the major financial ratings agencies has scored Homesite as of November 2021. According to A.M. Best, you shouldn’t worry about Homesite fulfilling your claim.

  • Standard & Poor's rating: N/A

  • Moody's rating: N/A

  • A.M. Best rating: A

A.M. Best is a credit rating firm that focuses specifically on the insurance space. They rated Homesite with a score of A, or Excellent, meaning that its credit and assets are all in good shape. 

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

7.1

Homesite tends to receive solid scores from third-party review sites, but it didn’t hold up as well when it comes to customer reviews. 

Here’s how it breaks down:

  • Consumers Advocate: 4.7 / 5

  • Consumer Affairs: 3.8 / 5

  • Trustpilot: 2.6 / 5

  • NAIC complaint index: 1.4

Consumers Advocate, a third-party reviews site, rated Homesite with a 4.7 out of 5. This is considered “Excellent.”

​​Similarly, Consumer Affairs allows registered consumers to directly rate a company. Homesite has a score of 3.8 out of 5. Almost every review from 2020 to 2021 is negative, with only a handful of good mentions sprinkled throughout. Reviewers frequently noted that not only was the company hard to get ahold of, but it also raised premiums by a lot unexpectedly.

Trustpilot is another site that allows customers to rate companies. Homesite got a score of 2.6 out of 5, which is pretty low. Many customers complained that Homesite rarely responds to them.

The National Association of Insurance Commissioners rates companies based on the number of complaints they receive. A score of zero means they haven’t received complaints about the company. Homesite currently has a score of 1.4, which is pretty average for most companies.

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

8.0

Homesite offers a typical HO-3 policy. This means you get coverage for your dwelling, other structures, personal property, loss of use, liability, and medical needs. This is standard for the industry, but it also offers a few optional coverage add-ons as well:

  • Extended replacement cost. This increases your dwelling coverage by a certain percentage to ensure your home is repaired or replaced to the fullest.

  • Personal property replacement cost. This ensures you can replace your jewelry or other valuables if they’re stolen or damaged.

  • Personal injury. This protects you against slander, libel, and invasion of privacy.

  • Identity theft. You’re covered for up to $15,000 of costs caused by identity theft.   

These add-ons aren’t as expansive as we’ve seen at other carriers, but they’re enough to ensure your property is protected and taken care of.

Note: The information above represents potential policy options and may not be available for every applicant. Speak to a licensed expert for a personalized look at your coverage options.

Customer experience

Ease of use, convenience, availability, and claims ratings.

5.1

State availability

Homesite is available in all 50 states, plus Washington, D.C.

Online experience

Homesite’s interactive quote tool is really great. The design is user friendly, outlining everything your policy offers. It also allows you to click through potential add-ons in order to understand what else you could get out of your proposed policy.

Alongside that, there’s a live chat that accompanies the quote tool. It’s not available for the rest of the site, which is a bummer, but it does allow you to ask questions about your specific offerings. This is helpful because otherwise, Homesite isn’t that responsive when it comes to trying to reach out to them. 

The application

You can apply for Homesite homeowner’s insurance online, making it very convenient once you’ve viewed your quote.

Customer service

Homesite’s customer service is supposedly available by phone or email. We tried calling the company to speak to a representative, but the automatic prompts didn’t offer any option to connect with a person. The prompts were only for customers seeking answers about their specific policies or claims. 

The same goes for their email address. We reached out via their customer service email three times, and we only received a generic response noting we should hear back within seven to 10 business days every time. Spoiler alert: We didn’t.

This remains true for reviews by Homesite customers, too. Folks expressed that they frequently had issues connecting with Homesite just to get basic answers. We hope to see a change in this, but for now it’s a major problem with its services.

Ease of claims

Homesite has 24/7 claims services, allowing you the flexibility to file as soon as you need to. You can file claims and upload photos online, or you can begin your claims process over the phone. 

According to an associate from Homesite’s live chat feature, they noted that customers have a dedicated claims representative, but we’ve yet to be able to confirm that. We’ll update this article as we learn more.

Additional claims service

Per our understanding, Homesite outsources its claims, but it’s unclear as to who. We’ve requested this information from the company, and we’ll update accordingly once we find out more. 

For now, an associate through the live chat noted that Homesite does outsource claims, but didn’t have any more information. (The live chat is mainly for understanding your quote, not for answering all questions.)

Payment methods

You can pay your bill over the phone or online with Homesite.