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Travelers Home Insurance Review

Travelers is a dependable home insurance company that's adapted nicely to the evolving industry with impressive digital tools, but their claims process could use some work.

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Travelers is one of the larger and well-established homeowners insurance companies around, as they’ve existed for a century and a half and regularly rank among the most financially stable carriers. Travelers offers an extensive suite of property coverages for both individuals and businesses, giving you the luxury of keeping all your policies under one roof and bundling discount opportunities. Although Travelers has been around since before Abraham Lincoln was president, this company is no dinosaur, as they offer industry-leading digital tools and amenities — like an Amazon Echo Dot, which you can get with any home policy — and savings on smart home kits that ultimately help keep your rates down and better protect your stuff.

However, Travelers has average to low marks in the claims department, ranking near the bottom of the pack in J.D. Power’s review of homeowners insurance companies, as they receive just an “about average” designation from the consumer insights giant. So if you file claims with Travelers, be sure you’re getting what you pay for. Read on to learn more about Travelers:

Pros

  • Extensive and reliable network of independent agents
  • Best-in-class digital tools
  • Green home discounts and optional green home coverage
  • Multi-policy discount opportunities
  • Numerous and easily customizable policies to choose from

Cons

  • Subpar record of paying out claims

Travelers by the numbers

Founded: 1853

Market share: 3.9%

A.M. Best rating: A++ (Superior)

Better Business Bureau rating: A+

Consumer Reports: 82 (Very good)

J.D. Power: 2 out of 5 (About average)

Which states is Travelers available in?

Travelers homeowners insurance is available in 40 states and the District of Columbia, indicated in the map and chart below.

Travelers home insurance availability by state

StateAvailabilityStateAvailability
AlabamaXMontanaX
Alaska NebraskaX
ArizonaXNevadaX
ArkansasXNew HampshireX
CaliforniaXNew JerseyX
ColoradoXNew MexicoX
ConnecticutXNew YorkX
DelawareXNorth Carolina
Florida North DakotaX
GeorgiaXOhioX
Hawaii Oklahoma
IdahoXOregonX
IllinoisXPennsylvaniaX
IndianaXRhode IslandX
IowaXSouth Carolina
KansasXSouth Dakota
KentuckyXTennesseeX
Louisiana TexasX
MaineXUtahX
MassachusettsXVermontX
MarylandXVirginiaX
Michigan WashingtonX
MinnesotaXWashington D.C.X
MississippiXWest Virginia
MissouriXWisconsinX
Wyoming

Policy details

Travelers offers four types of homeowners insurance policies that provide all of the primary coverages — dwelling, other structures, personal property, loss-of-use, personal liability, and medical payments coverage.

Of the four policies, two are standard policies: one includes extended replacement cost home coverage for your home and one offers it as an option. They also offer two comprehensive policies with high primary coverage limits and extra coverages for your sewer lines, identity fraud coverage, and high sublimits for expensive valuables.

Coverage tiers

Silver

Close
  • Optional extended replacement cost home coverage
  • $1,500 sublimit for replacement of trailers and watercrafts
  • $1,500 sublimit for replacement of stolen jewelry and furs
  • $2,500 sublimit for replacement of stolen silverware

Gold

View
  • 25% or 50% extended replacement cost coverage for your home
  • Personal property coverage is 70% of your dwelling limit
  • $1,500 sublimit for replacement of trailers and watercrafts
  • $1,500 sublimit for replacement of stolen jewelry and furs
  • $2,500 sublimit for replacement of stolen silverware

Platinum

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  • 25% or 50% extended replacement cost coverage for your home
  • Personal property coverage is 70% of your dwelling limit
  • Open perils coverage for personal property
  • Water backup, personal injury, and identity fraud coverage included
  • $3,000 sublimit for replacement of trailers and watercrafts
  • $3,000 sublimit for replacement of stolen, misplaced, or lost jewelry and furs
  • $4,000 sublimit for replacement of stolen silverware

Platinum Plus

View
  • 100% extended replacement cost coverage for your home
  • Personal property coverage is 70% of your dwelling limit
  • Open perils coverage for personal property
  • Water backup, personal injury, and identity fraud coverage included
  • $3,000 sublimit for trailers
  • $2,500 sublimit for watercrafts
  • $5,000 sublimit for replacement of stolen, misplaced or lost jewelry and furs
  • $10,000 sublimit for replacement of stolen silverware

How much does Travelers cost?

The cost of homeowners insurance varies considerably from state to state, but Travelers rates are among the most competitive in the industry, as they’ll write a policy for almost any type of home and pricepoint.

Below is a sample policy for a 18-year-old, 4,000-square-foot, single-family home with extended replacement coverage for the home and replacement cost coverage for personal property.

Basic coveragesPolicy limits
Dwelling$650,000
Other structures$65,000
Personal property$325,000
Personal liability$500,000
Medical payments for guests$5,000
Loss of use$130,000
Premiums$1,300

Additional coverages

As we highlighted in the last section, all Travelers policies except the base HO-3 policy offer extended replacement cost coverage for your home, meaning your home is insured for an additional 25%, 50%, or 100% of its replacement cost in the event that rebuild costs go up. The higher-tiered Travelers policies also include water backup, personal injury, and identity fraud protection in your base coverage. Travelers also offers green home coverage, which will repair, replace, or rebuild your home with designated “green” materials after a covered loss.

  • Water backup - Protects your stuff in the event your sewage goes in the reverse direction of where its supposed to go
  • Contents replacement cost - Reimburses you the replacement cost of damaged personal property
  • Special coverage for contents - Covers your personal property under every condition except those named specifically in your policy. Also known as “open perils”
  • Equipment breakdown - Protects large electronic or mechanical appliances — like your washer/dryer, air-conditioning unit, water heaters, TVs, and kitchen appliances
  • Valuable Items Plus - High sublimits and expanded protection for jewelry, silverware, furs, art, cameras, musical instruments, and computers
  • Personal articles - Even higher coverage sublimits on scheduled property than Valuable Items Plus
  • Identity fraud - Up to $25,000 in identity restoration if your identity is stolen and used fraudulently
  • Green home - Will replace your home with green materials in the event of a loss

Here’s how Travelers stacks up against the competition in terms of the most common coverage endorsement offerings:

Homeowners insurance coverage endorsements by carrier

Discounts

  • Multi-policy discount - Save up to 15% when you have more than one policy with Travelers
  • Home-buyer discount - If you bought your home in the last 12 months, Travelers may offer a 5% to 10% discount on your policy
  • Loss-free discount - Also known as a “claim-free” discount, you’re eligible for a loss-free discount if you go an extended period without filing a claim
  • Protective-devices discount - You may see a reduction in rates if you have a sprinkler system inside your home, smoke detectors and alarms, and home security systems and smart home kits, which Travelers offers for a discount on Amazon
  • Green home discount - If the Leadership in Energy and Environmental Design U.S. Green Building Council – a leading green energy ratings and verification company – verifies your home as “green”, you’ll earn a Leadership in Energy and Environmental Design (LEED) certificate and save up to 5% on your rates

Company details

Application process

There’s a few different ways you can apply for homeowners insurance with Travelers. You can apply through the company website, over the phone, or even on Amazon in certain states.

The application process is fairly simple to navigate – you type in your ZIP, fill out basic information about yourself and your home (about five pages), indicate if you’d like to bundle with an auto policy, and Travelers sends you a quote almost immediately. The entire process takes about five minutes. From there, Travelers will provide you a number to call to discuss your quote and make your purchase.

Claims process

Submitting claims with Travelers is about as easy as it gets. One of the primary navigation tabs on the company website leads you to their “claim center” where Travelers provides detailed information, steps, and comprehensive educational resources about how their claims process works. Travelers allows you to file and track your claim as well as contact emergency claims services all through their website or mobile app. From the looks of it, Travelers has this part down.

The user experience is great, but where Travelers falls down a few notches is in claims satisfaction. Much has been discussed about Travelers dropping customers for filing claims. Travelers also has a subpar customer satisfaction score with J.D. Power which raises a few red flags, as the single biggest indicator of home insurance customer satisfaction is the claims process.

Other types of property insurance offered

Travelers offers several types of property insurance. If you’re looking to buy home insurance with Travelers and you have other property that needs coverage, consider bundling insurances.

  • Car insurance - Insurance for your whip
  • Renters insurance - Protection for stuff in your rental unit (and outside your rental unit)
  • Condo insurance - Protects your condo's structure, all your stuff inside, and any additional liability coverage you need to supplement your HOA's master policy
  • Boat and yacht insurance - Insurance for everything from your dinghy to your Lürssen yacht
  • Landlord insurance - Coverage in case your tenants burn your building down
  • Umbrella insurance - Increased liability coverage limits for your home and car
  • Jewelry and valuable items coverage - The peace of mind you’ll need for that super expensive bling when your home insurance limits don’t suffice
  • Wedding and events insurance - Financial protection for the special day

Digital tools

  • Free Amazon Echo Dot when you become a Travelers home insurance customer
  • Discounts on Smart Kit, Smart Kit Plus, and Smart Kit Premier when you purchase through Amazon
  • Online quotes, bill payment, and claims filing through MyTravelers
  • Travelers Mobile App

Contact info

Website: www.travelers.com
Phone: (917) 778-6000
Headquarters: 485 Lexington Avenue, New York, NY 10017

Policygenius’ editorial content is not written by an insurance agent. It’s intended for informational purposes and should not be considered legal or financial advice. The review on this page is only for the carrier’s homeowners insurance products. Not all carriers are currently available through Policygenius. Speak to one of our licensed experts for more information on carrier availability.

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