3.1 / 5

Erie homeowners insurance review

Erie is a solid property insurer that offers comprehensive coverage at affordable rates, backed up by high customer satisfaction. Just know you’ll be doing most of your policy management over the phone.

Tim Torres

By

Tim Torres

Tim Torres

Reviews Editor

Tim Torres is a former reviews editor at Policygenius, where he specialized in life insurance, homeowners insurance, auto insurance, and more. His work has also appeared in PC Mag, Tom's Guide, Tech Times, and elsewhere.

Updated|5 min read

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Erie

OVERALL

3.1

3.1

THE GOOD

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    Superior financial ratings

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    Comprehensive base policy with guaranteed replacement cost

THE BAD

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    No online application or claims

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    Only available in 12 states

THE BOTTOM LINE

Erie is a solid property insurer that offers comprehensive coverage at affordable rates, backed up by high customer satisfaction as evidenced by its third-place ranking in J.D. Power’s 2021 Home Insurance Study. However, you’ll only be able to apply for Erie insurance if you live in one of 12 states. And you can only apply and handle claims over the phone, not online.

Price

Average annual premium cost for a medium-sized home.

3.0

Financial confidence

Financial ratings from credit rating agencies.

9.5

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

6.8

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

10.0

Customer Experience

Ease of use, convenience, availability, and claims ratings.

5.6

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The details

The good

Comprehensive base policy with guaranteed replacement cost. Though it varies by state and the specific policy, Erie’s base coverage includes a good number of features, including theft and personal property protection, money for pet and jewelry replacement, and a 100 percent guaranteed replacement cost that will cover all the repair expenses if your home is demolished.

Superior financial ratings. Sure, only one credit rating firm has rated Erie, but A.M. Best, which focuses specifically on the insurance industry, gives the carrier a solid A+. That means Erie is able to meet the financial demands of customers.

The bad

No online application or claims. To apply for home insurance with Erie, you need to request a quote through a local agent, who calls or emails you an estimate. There’s no online quote tool either, so you can’t get a quick estimate of how much your policy will cost. Erie also doesn’t have an online claims service—you need to call in to report a loss.

Only available in 12 states. Hopefully you live in one of these states. If you don’t, you’ll have to continue searching for a homeowners insurance provider.

Price

Average annual premium cost for a medium-sized home.

3.0

We couldn't rate Erie on its price of premiums since we don't have access to Erie quote data as of January 2022. We'll update this score as soon as the data becomes available. The current price score is based on available discount opportunities alone.

Discounts

Here are some (but not all) of the discounts offered by Erie. Keep in mind that some discounts aren’t available in every state.

  • Advanced quote discount. A discount if you get an Erie quote at least a week before your current policy expires.

  • Alarm systems and safety devices discount. Lowers your premiums if your home has smoke alarms, a burglar alarm system, or an automatic sprinkler in the home.

  • Multi-policy discount. Bundle your home insurance with an auto or life insurance policy to save on premiums. The discount will vary based on the policy and the state you live in, but you can save somewhere between 16 and 25%.

Financial confidence

Financial ratings from credit rating agencies.

9.5

Erie may be a Fortune 500 company, but insurance companies are only as good as the ability to fulfill the financial obligations to its customers. Out of the major credit rating agencies, the only one to rate Erie is A.M. Best.

  • A.M. Best: A+

  • Moody’s: n/a

  • Standard & Poor’s: n/a

Credit rating firm A.M. Best, which specializes specifically in the insurance industry, gives Erie an A+ (effective January 6, 2022). That’s a “superior” rating which means Erie has the financial strength to meet customer needs.

Moody's is very similar to Standard & Poor's, except rather than measuring a company's ability to remain financially stable and creditworthy, Moody's measures what the expected losses would be if a company were to go under. It's particularly helpful in analyzing the value of stocks and bonds with certain companies. A rating of AAA is the highest possible score you can receive from Moody's. Erie doesn’t currently have a rating from Moody's.

Standard & Poor's measures a company’s creditworthiness and is used primarily by financial investors and other market stakeholders. S&P is also valuable in measuring the long-term financial stability of insurance companies. An AAA rating is the highest issuer credit rating assigned by S&P. Erie doesn’t currently have a rating from S&P.

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

6.8

Though there’s only one rating from an independent financial agency, there are many customer ratings outlets that have something to say about Erie. And they’re all pretty positive!

Here’s what customers and customer rating agencies think of Erie:

  • Consumer Affairs: 3.7 / 5

  • Consumers Advocate: n/

  • Trustpilot: 3.0 / 5

  • NAIC complaint index: 0.48

Consumer Affairs is a site where customers can directory rate companies and write reviews. Based on 125 ratings, Erie gets a respectable 3.7 out of 5.

Consumers Advocate rates companies based on stability, reputation, and policy coverage. There’s no rating for Erie yet.

Another customer review site, Trustpilot, gives Erie a 3.0 out 5.

The National Association of Insurance Commissioners (NAIC) tracks complaints submitted to state insurance departments. A score of 1 represents the baseline average, and a zero means there weren’t enough customer complaints to count. Erie has barely received complaints. Based on their complaint index, Erie’s homeowners insurance has a low rating of 0.48.

Policy options

Both the quality and number of coverage options, like unique homeowners insurance product tiers and availability of certain coverage endorsements.

10.0

Erie’s base policy includes all of your standard homeowners insurance coverages, plus a number of comprehensive policy components that distinguish them from the competition, including a 100 percent guaranteed replacement cost coverage if your home is fully damaged or destroyed.

Here’s what you can expect from a basic Erie policy:

  • Dwelling coverage. This covers the cost to rebuild or repair your home in the case of a covered incident.

  • Guaranteed replacement cost. Erie will pay for the repair or complete rebuild of your home, down to your favorite kitchen countertops. Not available in every state, and repair amounts of up to $5,000 must be reported within three months.

  • Other structures coverage. If you have a shed in your backyard, or a detached garage, this coverage ensures their repair and replacement after a covered incident.

  • Personal property coverage. Extensive coverage of personal property and belongings for protection against fire, theft, and other losses.

  • Additional living expenses. If you have to stay elsewhere while your home is being repaired, this covers the cost of things like lodging, food, and travel.

  • Medical expenses. If a guest is injured at your home and requires medical attention, this covers their medical bills.

  • Cash and precious metals. This protects your loose dollar bills, silver, and gold for up to $500.

  • Hard-to-replace items. This covers other valuable items such as bills, deeds, and passports.

  • Jewelry and other valuables. Coverage for your expensive antiques, art, jewelry, precious stones, and even firearms.

  • Pets. Your precious critters, including birds and fish, are covered up to $500.

  • Theft. This covers burglary and even includes “mysterious disappearance” coverage if you misplace something and can’t find it. Finally, justice for your long-lost GameCube.

Erie also offers a handful of add-ons and endorsements for your policy.

  • Identity theft coverage. This covers the costs of recovering your identity during cases of identity theft or fraud.

  • Personal liability. If someone gets hurt, or if a visitor’s property is damaged, while on your property, this will pay for medical and legal expenses.

  • Sewer or drain backup coverage. Covers your stuff if it’s damaged by water backups and sump pump overflows.

  • Service line coverage. Coverage for damage to underground service and utility lines from your house to the curb

For more information about what homeowners insurance can cover, refer to our comprehensive homeowners insurance explainer.

Note: The information above represents potential policy options and may not be available for every applicant. Speak to a licensed expert for a personalized look at your coverage options.

Customer Experience

Ease of use, convenience, availability, and claims ratings.

5.6

Despite only being available in 12 states, not having any digital tools available, no online quote or application process, and claims filing only through the phone, Erie Insurance scored third overall in from J.D. Power’s 2021 homeowners insurance survey. Clearly, they’re doing something right.

State availability

Erie can be found through over 12,400 independent insurance agents in 12 states, including: 

  • Illinois 

  • Indiana 

  • Kentucky 

  • Maryland 

  • New York 

  • North Carolina 

  • Ohio,

  • Pennsylvania 

  • Tennessee 

  • Virginia

  • West Virginia

  • Wisconsin

  • Washington, D.C.

Digital tools

Pretty much everything, including applications and claims, is done over the phone. There is, however, a mobile app that allows you to pay your bill, view your policy, and track your claims. This is new since we last reviewed Erie in 2020, so it’s nice to see them improving its digital experience.

Ease of claims

Erie doesn’t have the easiest claims filing process. To start a claim filing, you need to call an Erie agent. You can’t submit claims over the  mobile app or website . You can, however, check on how Erie is handling your claims on their mobile app, website, or over the phone.

Additional claims service

  • Catastrophe team. Erie’s team of coordinators can help with disaster claims.

Payment methods

  • Electronic funds transfer (EFT) from checking or savings accounts

  • Phone

  • Mail

  • Online with credit or debit cards

  • Mobile app with credit or debit cards

  • Autopay feature from a checking or savings account or credit card

Policygenius offers insurance policies from many of the nation's top insurers, who pay us a commission for our services. However, all editorial choices are made independently.

Author

Reviews Editor

Tim Torres

Reviews Editor

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Tim Torres is a former reviews editor at Policygenius, where he specialized in life insurance, homeowners insurance, auto insurance, and more. His work has also appeared in PC Mag, Tom's Guide, Tech Times, and elsewhere.

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