NJM home insurance review: Cheap rates & excellent customer service
NJM Insurance offers cheap home insurance along with excellent customer service to homeowners in Connecticut, Maryland, New Jersey, Pennsylvania, and Ohio.
By
Jessica OlivoJessica OlivoFreelance contributorJessica Olivo is a writer living in Connecticut. She specializes in web and blog content in a variety of topics such as parenting, business, and culture, as well as serialized and short fiction.After working in publishing and book publicity for many years, she transitioned to freelance writing full time.
Edited by
Jennifer GimbelJennifer GimbelSenior Managing Editor & Home Insurance ExpertJennifer Gimbel is a senior managing editor and home insurance expert at Policygenius, where she oversees our homeowners insurance coverage. Previously, she was the managing editor at Finder.com and a content strategist at Babble.com.
Our proprietary ratings methodology takes multiple factors into account, including customer satisfaction, cost, financial strength, and policy offerings. See the “Ratings methodology” section for more details.
5.0
AM Best rating
AM Best is a global credit rating agency that scores the financial strength of insurance companies on a scale from A++ (Superior) to D (Poor).
A+
Cost
Using a mix of internal and external rate data, we grade the cost of each insurance company's premiums on a scale from least expensive ($) to most expensive ($$$$$).
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The bottom line
NJM home insurance is ideal for homeowners who don’t want to sacrifice quality for a good deal. Rated highly for financial stability by AM Best, NJM also scores extremely well on service, receiving far fewer customer complaints than its competitors.
And if you’re looking for options to add to your policy that you won’t find in other places, NJM likely has what you’re looking for — offering everything from earthquake and flood insurance to extended coverage on items kept in self-storage.
But NJM Insurance is only available to homeowners in Connecticut, Maryland, New Jersey, Pennsylvania, and Ohio. And while it has an informative website that offers the ability to manage your policy online, it doesn’t have an app or online chat option that more tech-minded homeowners may appreciate.
Cheap rates and 9 discounts to save even more, including ones for being a non-smoker and owning a backup generator
Excellent NAIC score for customer service — received 100% fewer complaints than other insurers of its size in 2021
Offers a variety of lesser-seen endorsements, such as earthquake, flood, and assisted living care coverage
Cons
Only available in five states — Connecticut, Maryland, New Jersey, Pennsylvania, and Ohio
Doesn’t offer mobile app or customer service via online chat
Basic coverages offered
NJM home insurance policies include these six standard coverages to protect your home, belongings, and personal liability:
Dwelling coverage: Pays to repair or rebuild the structure of your home after a covered loss.
Other structures coverage: Pays to repair or rebuild other structures on your property not connected to your home, including detached garages, storage sheds, and fencing.
Personal property coverage: Pays to repair or replace your personal belongings after a covered loss, including furniture, clothing, tech gadgets, and other stuff you own.
Loss of use coverage: Pays for hotel stays, restaurant bills, pet boarding fees, and other temporary living expenses after a covered loss if you need to live elsewhere while your home is being rebuilt.
Personal liability coverage: Pays for legal and medical expenses if someone is injured or their belongings are damaged while at your home and you’re found legally responsible.
Medical payments coverage: Pays for small-dollar medical bills if someone is injured while at your home — regardless of who is at fault.
Additional coverages offered
You can add these additional coverages to your NJM homeowners insurance policy for even more protection:
Flood insurance: NJM partners with Wright Flood to offer homeowners their choice of private flood insurance or coverage through the National Flood Insurance Program.
Scheduled personal property: With an appraisal or an original receipt, you can insure individual, high-value items in your home at a specific amount.
Water damage: Protects against water damage caused by backup or sump pump discharge or overflow, though it does not cover the cost to repair or replace the actual equipment.
Mold and fungi: Pays for testing, removal, and repairs due to damage caused by mold, fungi, wet or dry rot, and bacteria. .
Other structures: Increases coverage limits for sheds, pools, and other structures not attached to your home.
Personal umbrella insurance: Additional liability protection for expensive medical or legal bills you’re found legally responsible for.
Earthquake insurance: A policy add-on available in all states but Connecticut that covers damage to your home, other structures, and personal belongings if they’re damaged by an earthquake.
Condo insurance: Purchased as a supplement to your condo association’s master policy, condo insurance covers your personal belongings, the interior structure of your condo unit, and personal liability.
Our price rating scale looks at home insurance rates for a policy with $300,000 in dwelling coverage, as well as the total number of discounts offered. NJM home insurance’s average annual rate of $777 is 59% below the national average.
Customer experience
5.0/5
Our customer experience scale uses data from the National Association of Insurance Commissioners (NAIC) complaint index. NJM Insurance has a score of 0.08, which means it receives 100% fewer complaints than expected for a company of its size. (The expected number would be 1.0.)
Coverage options
4.4/5
Our coverage options rating is based on both the number and quality of additional coverage and policy options offered by the company. NJM scores above average compared to other regional home insurance companies.
Financial strength
5.0/5
Our financial strength rating is a weighted combination of three industry-leading metrics to measure a company’s financial health: AM Best, Standard & Poor’s, and Moody’s. NJM has an A+ rating from AM Best, but is not rated by S&P or Moody’s.
How much does NJM home insurance cost?
The average cost of home insurance with NJM is $777 per year for a policy with $300,000 in dwelling coverage. This is over $1,000 cheaper than the national average.
Here’s the average yearly cost of NJM home insurance for five different levels of dwelling coverage:
Dwelling coverage limit
Average annual cost
$100,000
$377
$200,000
$565
$300,000
$777
$400,000
$1,043
$500,000
$1,332
Rates are based on our analysis of 2022 sample home insurance quotes from across the country provided by Quadrant Information Services. Actual rates will vary based on location, policy limits, coverages, claims history, and other factors.
Compare home insurance quotes with top insurers in minutes
Safer home: If you have a smoke alarm or sprinkler system installed in your home.
65 and over: If you’re age 65 and up.
Backup or portable generator: If you own a backup or portable generator.
Nonsmoker: If you’re a nonsmoker or former smoker.
Storm shutters and hurricane glass: Offered to Connecticut, Maryland, and New Jersey homeowners with impact-resistant glass on all windows in their home.
Paid-in-full: If you pay your premiums for the year up front, instead of monthly or quarterly.
Electronic payment: If you enroll in NJM’s automatic payment plan.
Paperless discount: If you sign up for paperless billing and document delivery — only available in Connecticut, Maryland, Ohio, and Pennsylvania.
NJM home insurance state availability
NJM offers home insurance policies in five states: Connecticut, Maryland, New Jersey, Pennsylvania, and Ohio.
What to expect with NJM home insurance
How to get a quote: You can get an NJM home insurance quote online or by calling 800-232-6600.
Customer service options: You can get in touch with an NJM customer service rep by calling 800-232-6600 or logging in to your online account.
How to file a claim: You can file an NJM home insurance claim by logging in to your online account or calling 800-367-6564.
How to cancel your policy: You can cancel your NJM home insurance policy by contacting your local agent (their contact info should be on your policy declarations page) or by calling 800-232-6600.
NJM vs. other home insurance companies
Compare NJM home insurance to other insurers in the industry:
Yes, NJM Insurance is good with claims. It has an A+ rating from A.M. Best, which means it has strong financial stability and will likely be able to pay out claims in the wake of a disaster. NJM also received hardly any complaints from customers in 2021 according to the NAIC complaint index — rare in the insurance industry.
Does NJM have senior discounts?
Yes, homeowners over 65 can save on their NJM home insurance policy.
Is NJM cheap insurance?
Yes, NJM home insurance policies are cheap. Ringing in at $777 per year for $300,000 in dwelling coverage, NJM home insurance policies are over $1,000 cheaper than the national average.
What does NJM really stand for?
Despite their advertisements that suggest the acronym stands for No Jingle or Mascots, NJM actually stands for New Jersey Manufacturers. The company was originally founded in 1913 as a provider of workers’ compensation and then expanded into property, auto, umbrella, and business insurance.
Jessica Olivo is a writer living in Connecticut. She specializes in web and blog content in a variety of topics such as parenting, business, and culture, as well as serialized and short fiction.
After working in publishing and book publicity for many years, she transitioned to freelance writing full time.
Jennifer Gimbel is a senior managing editor and home insurance expert at Policygenius, where she oversees our homeowners insurance coverage. Previously, she was the managing editor at Finder.com and a content strategist at Babble.com.
