The Hanover home insurance review: Customizable coverage
The Hanover home insurance policies come with a slew of coverage add-ons, high customer service marks, and a mobile app to manage your policy and file claims.
By
Jessica OlivoJessica OlivoFreelance contributorJessica Olivo is a writer living in Connecticut. She specializes in web and blog content in a variety of topics such as parenting, business, and culture, as well as serialized and short fiction.After working in publishing and book publicity for many years, she transitioned to freelance writing full time.
Edited by
Jennifer GimbelJennifer GimbelSenior Managing Editor & Home Insurance ExpertJennifer Gimbel is a senior managing editor and home insurance expert at Policygenius, where she oversees our homeowners insurance coverage. Previously, she was the managing editor at Finder.com and a content strategist at Babble.com.
Our proprietary ratings methodology takes multiple factors into account, including customer satisfaction, cost, financial strength, and policy offerings. See the “Ratings methodology” section for more details.
4.3
AM Best rating
AM Best is a global credit rating agency that scores the financial strength of insurance companies on a scale from A++ (Superior) to D (Poor).
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Cost
Using a mix of internal and external rate data, we grade the cost of each insurance company's premiums on a scale from least expensive ($) to most expensive ($$$$$).
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The bottom line
The Hanover home insurance is ideal for homeowners comfortable spending more for coverage that fits your unique needs. You can choose between its standard home insurance policy, a high-value option, or bundled home and auto coverage that provides additional protection and savings.
It also offers a slew of coverage add-ons to customize your policy even more, including equipment breakdown, water backup, and service line protection. Even more, The Hanover scores well for customer service and has a mobile app that makes managing your policy, making payments, and filing claims a breeze.
However, it’s not available in all states. And its average rates are nearly 50% higher than the national average.
Offers three tiers of coverage for all types of homes, including a specialized policy for high-value homes
Received 85% fewer complaints in 2021 according to the NAIC complaint index
Mobile app allows you to manage your policy, contact your agent, and report claims on the go
Cons
Rates are nearly 50% higher than the national average
Only available in 27 states and Washington, D.C.
No online quote tool or live-chat feature on its website
Basic coverages offered
The Hanover home insurance policies include these six standard coverages to protect your home, belongings, and personal liability:
Dwelling coverage: Pays to repair or rebuild the structure of your home after a covered loss.
Other structures coverage: Pays to repair or rebuild other structures on your property not connected to your home, including detached garages, storage sheds, and fencing.
Personal property coverage: Pays to repair or replace your personal belongings after a covered loss, including furniture, clothing, tech gadgets, and other stuff you own.
Loss of use coverage: Pays for hotel stays, restaurant bills, pet boarding fees, and other temporary living expenses after a covered loss if you need to live elsewhere while your home is being rebuilt.
Personal liability coverage: Pays for legal and medical expenses if someone is injured or their belongings are damaged while at your home and you’re found legally responsible.
Medical payments coverage: Pays for small-dollar medical bills if someone is injured while at your home — regardless of who is at fault.
Additional coverages offered
You can add these additional coverages to your The Hanover homeowners insurance policy for even more protection:
Extended replacement cost for your home: Extends your dwelling coverage limit — typically up to 20% or 50% — in case rebuild costs exceed your policy limit after a covered loss.
Valuable items: Protects high-value items without itemizing them, with limits set per item or collection.
Cash settlement option: Choose to receive a cash settlement after a total loss rather than rebuilding your home.
Coverage to help you prevent a similar loss: If you file a claim for $10,000 or more, The Hanover will give you $2,500 to help you make home improvements to reduce the likelihood of a similar claim in the future.
Increased additional living expenses: Covers the cost of hotel stays, restaurant bills, and other living expenses if you’re forced to live elsewhere after a covered loss while your home is repaired — with no coverage limits.
Assisted living care: Offers coverage for a loved one living in an assisted living facility.
Personal injury: Expands liability coverage to include personal injury to others, such as slander, libel, wrongful eviction, or false arrest.
Identity protection: Offers everything from assistance with your credit reports to attorney fees resulting from identity fraud to help replacing personal identification documents destroyed in a natural disaster.
Condo insurance: Purchased as a supplement to your condo association’s master policy, condo insurance covers your personal belongings, the interior structure of your condo unit, and personal liability.
Renters insurance: Purchased by tenants, renters insurance covers the personal belongings in your rental home or apartment against fire, vandalism, theft, windstorms, and water damage, as well as personal liability and loss of use coverage.
Ratings methodology
Price
2.8/5
Our price rating scale looks at home insurance rates for a policy with $300,000 in dwelling coverage, as well as the total number of discounts offered. The Hanover's average annual rate of $2,805 is 47% more expensive than the national average.
Customer experience
5.0/5
Our customer experience scale uses data from the National Association of Insurance Commissioners (NAIC) complaint index. The Hanover has a score of 0.16, which means it receives 84% fewer complaints than expected for a company of its size. (The expected number would be 1.0.)
Coverage options
4.9/5
Our coverage options rating is based on both the number and quality of additional coverage and policy options offered by the company. The Hanover earns a near-perfect score thanks to its slew of valuable coverage add-ons, including guaranteed replacement cost coverage for your home, cash-settlement claims, and water damage protection.
Financial strength
4.5/5
Our financial strength rating is a weighted combination of three industry-leading metrics to measure a company’s financial health: AM Best, Standard & Poor’s, and Moody’s. The Hanover earns an A rating from AM Best, an A rating from S&P, and an A2 rating from Moody’s.
How much does The Hanover home insurance cost?
The average cost of home insurance with The Hanover is $2,805 per year for a policy with $300,000 in dwelling coverage. This is nearly 50% more expensive than the national average of $1,754 per year.
Here’s the average yearly cost of The Hanover home insurance for five different levels of dwelling coverage:
Dwelling coverage limit
Average annual cost
$100,000
$1,259
$200,000
$2,057
$300,000
$2,805
$400,000
$3,559
$500,000
$4,300
Rates are based on our analysis of 2022 sample home insurance quotes from across the country provided by Quadrant Information Services. Actual rates will vary based on location, policy limits, coverages, claims history, and other factors.
Compare home insurance quotes with top insurers in minutes
Newly acquired home: Offered for recently purchased homes.
Safety and security devices: If you have fire, smoke, burglar, or other home monitoring security systems installed.
Central fire and burglar alarms: If your safety alarms report to a central monitoring station.
Temperature monitoring: If you have a detection device to monitor the temperature of your house.
Water shutoff system: If you have a qualifying and properly maintained home water shut-off system that automatically turns off the water supply when it detects a leak.
Mounted generator: If you have a propane or natural gas generator that automatically turns on when needed.
Affinity groups: If you’re affiliated with a qualifying employer, college, or organization.
Gated community: If your home is in a gated community.
Paid-in-full: If you pay your premiums for the year up front.
One bill: If you purchase home and auto insurance coverage through The Hanover Platinum Experience, you’ll only pay one service fee since you’ll receive one bill for all of your policies.
The Hanover home insurance state availability
The Hanover offers home insurance policies in 27 states and Washington, D.C.:
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.
Customer service options: You can get in touch with a Hanover customer service rep by calling 800-922-8427 or logging in to your online account.
How to file a claim: You can file a Hanover home insurance claim through its mobile app, by logging in to your online account, or by calling 800-628-0250.
How to cancel your policy: You can cancel your Hanover home insurance policy by calling your local agent (their contact info should be on your policy declarations page), by mail, by visiting your local agent in person, or by calling 800-922-8427.
The Hanover Insurance Group in the news
In February 2023, Newsweek named The Hanover Insurance Group one of the most responsible companies in the U.S. thanks to its commitment to corporate citizenship through its environmental, social, and corporate governance practices. (Insurance Business Magazine)
The Hanover vs. other home insurance companies
Compare The Hanover home insurance to other insurers in the industry:
Jessica Olivo is a writer living in Connecticut. She specializes in web and blog content in a variety of topics such as parenting, business, and culture, as well as serialized and short fiction.
After working in publishing and book publicity for many years, she transitioned to freelance writing full time.
Jennifer Gimbel is a senior managing editor and home insurance expert at Policygenius, where she oversees our homeowners insurance coverage. Previously, she was the managing editor at Finder.com and a content strategist at Babble.com.
