Name: MetLife Home Insurance Review
Item: MetLife
Rating: 4
Author: Policygenius

Overview

MetLife is a nationally recognized Fortune-500 company with an extensive network of agents and excellent financial ratings. MetLife offers superior home coverage, as homeowners have the option of protecting their home with guaranteed replacement cost coverage. That means that MetLife will pay for a full rebuild of your home, even if the rebuild cost is higher than the rebuild limits in your policy. MetLife also offers an extensive suite of additional coverage options that you can add onto your policy for a small additional premium. If you’re looking for robust coverage for your home at competitive rates, MetLife may be the company for you.

Pros

Excellent financial stability
Exceptional educational tools on the company website
Multi-policy discounts
Option of adding guaranteed replacement cost coverage
Access to network of certified insurance repair firms and contractors

Cons

No online or mobile claims filing portal
Subpar web experience
Lack of an online application
Very few discounts

Metlife by the numbers

Founded: 1869

Market share: 1.17%

A.M. Best rating: A+

Better Business Bureau rating: C-

Consumer Reports: 89 (Excellent)

J.D. Power: 2 out of 5

Which states is MetLife available in?

MetLife home insurance availability by state

State	Availability	State	Availability
Alabama	X	Montana	X
Alaska		Nebraska	X
Arizona	X	Nevada	X
Arkansas	X	New Hampshire	X
California	X	New Jersey	X
Colorado	X	New Mexico	X
Connecticut	X	New York	X
Delaware		North Carolina	X
Florida		North Dakota	X
Georgia	X	Ohio	X
Hawaii		Oklahoma	X
Idaho	X	Oregon	X
Illinois	X	Pennsylvania	X
Indiana		Rhode Island	X
Iowa	X	South Carolina
Kansas	X	South Dakota	X
Kentucky	X	Tennessee	X
Louisiana	X	Texas	X
Maine	X	Utah	X
Massachusetts		Vermont	X
Maryland	X	Virginia	X
Michigan		Washington	X
Minnesota	X	Washington D.C.
Mississippi	X	West Virginia	X
Missouri	X	Wisconsin	X
Wyoming	X

Policy details

Optional guaranteed replacement cost value settlements for home structure
Optional replacement cost value settlements for personal property
Identity protection at no extra cost
$5,000 in personal computer coverage

Optional guaranteed replacement cost value settlements for home structure
Replacement cost value settlements for personal property
Identity theft protection
$10,000 in water backup coverage
No sublimit for computer coverage

Guaranteed replacement cost value settlements
Replacement cost value settlements for personal property
$25,000 in identity theft reimbursements
Identity theft protection
$10,000 in water backup coverage
No sublimit for computer coverage

How much does MetLife cost?

MetLife rates are among the best amongst the top carriers. Here’s a sample MetLife Standard policy for a single family, 2,000 square foot home with guaranteed replacement dwelling coverage and replacement cost personal property coverage.

Basic coverages	Policy limits	Premiums
Dwelling	$350,000	$530
Other structures	$70,000	Included
Personal property	$245,000	Included
Personal liability	$300,000	$20
Medical payments for guests	$5,000	$10
Loss of use	$87,500	Included
		Total annual premium
		$560

Additional coverages

In addition to offering all of the base coverages, MetLife offers guaranteed replacement cost coverage for your home and replacement cost coverage for your personal property for a slight additional premium. Here are some other coverages that MetLife offers:

Guaranteed RCV for dwelling
RCV for personal property
Water backup
Identity protection
Inflation guard
Scheduled personal property
Ordinance or law coverage

Here’s how MetLife stacks up against the competition when it comes to the most common coverage endorsements:

Homeowners insurance coverage endorsements by carrier

Discounts

Claims-free discount - Discount for not filing any claims over an extended period of time
Multi-policy discount - Discount for purchasing home and auto policies with a single insurer
Protective devices discount - Discount for having your home fixed with safety or security devices, like a burglar alarm
Membership discount - Discount for belonging to an organization who’s affiliated with your insurer
Group discount - Discount for purchasing your homeowners insurance from your employer

Company details

Application process

The application process is fairly straightforward at MetLife. You input basic information, like your name, address, and preferred contact time, and an agent or automated response system contacts you shortly thereafter with a few brief questions about your home, and they quote you an estimate based on that. The one downside of MetLife’s application process is their lack of an online application from beginning to end, like they have for auto insurance.

Claims process - 3 out of 5 claims satisfaction rating with J.D. Power

MetLife doesnt have an online portal or mobile app to submit claims, but there are still a variety of ways to get your claim underway once disaster strikes. You can submit claims over the phone, through fax, by email, you can tweet their claims department at @MetLifeCares, and although they don’t offer flood coverage, MetLife has a helpline that can point you in the right direction if your home becomes flooded.

24/7 claims service
Claim repairs and construction through Crawford Contractor Connection
Special disaster claim processing through MetLife’s National Catastrophe Response Team

Other types of property insurance offered

MetLife offers several types of property insurance. Whether you’re looking for condo, renters, or car insurance, MetLife has you covered.

Condo insurance - Insurance for the stuff that your master policy doesn’t cover
Renters insurance - Protection for stuff in your rental unit (and outside your rental unit)
Landlord insurance - Coverage in case your tenants burn your building down
Mobile home insurance - Insurance for your home on wheels
Car insurance - Coverage for your car and other people’s cars if you crash into them
Boat insurance - Insurance for your yacht or submarine
RV & motorcycle insurance - Protects your traveling home and motorized bicycle

Digital tools

Online and mobile app bill payment
Online and mobile app policy viewer
Home and auto employee benefits through SnapQuote®

Contact info

Website: www.metlife.com
Phone: (800) 638-5433
Headquarters: 200 Park Avenue, New York, NY 10166

Policygenius’ editorial content is not written by an insurance agent. It’s intended for informational purposes and should not be considered legal or financial advice. The review on this page is only for the carrier’s homeowners insurance products. Not all carriers are currently available through Policygenius. Speak to one of our licensed experts for more information on carrier availability.

Security you can trust

Yes, we have to include some legalese down here. Read it larger on our legal page. Policygenius Inc. (“Policygenius”) is a licensed independent insurance broker. Policygenius does not underwrite any insurance policy described on this website. The information provided on this site has been developed by Policygenius for general informational and educational purposes. We do our best efforts to ensure that this information is up-to-date and accurate. Any insurance policy premium quotes or ranges displayed are non-binding. The final insurance policy premium for any policy is determined by the underwriting insurance company following application. Savings are estimated by comparing the highest and lowest price for a shopper in a given health class. For example: for a 30-year old non-smoker male in South Carolina with excellent health and a preferred plus health class, comparing quotes for a $500,000, 20-year term life policy, the price difference between the lowest and highest quotes is 60%. For that same shopper in New York, the price difference is 40%. Rates are subject to change and are valid as of 2/17/17.