MetLife Home Insurance Review

MetLife home insurance is one of the best out there, offering guaranteed replacement cost coverage, a rarity among the larger insurers. Learn more about Metlife insurance.

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Overview

MetLife is a nationally recognized Fortune-500 company with an extensive network of agents and excellent financial ratings. MetLife offers superior home coverage, as homeowners have the option of protecting their home with guaranteed replacement cost coverage. That means that MetLife will pay for a full rebuild of your home, even if the rebuild cost is higher than the rebuild limits in your policy. MetLife also offers an extensive suite of additional coverage options that you can add onto your policy for a small additional premium. If you’re looking for robust coverage for your home at competitive rates, MetLife may be the company for you.

Pros

  • Excellent financial stability
  • Exceptional educational tools on the company website
  • Multi-policy discounts
  • Option of adding guaranteed replacement cost coverage
  • Access to network of certified insurance repair firms and contractors

Cons

  • No online or mobile claims filing portal
  • Subpar web experience
  • Lack of an online application
  • Very few discounts

Metlife by the numbers

Founded: 1869

Market share: 1.17%

A.M. Best rating: A+

Better Business Bureau rating: C-

Consumer Reports: 89 (Excellent)

J.D. Power: 2 out of 5

Which states is MetLife available in?

MetLife home insurance availability by state

StateAvailabilityStateAvailability
AlabamaXMontanaX
Alaska NebraskaX
ArizonaXNevadaX
ArkansasXNew HampshireX
CaliforniaXNew JerseyX
ColoradoXNew MexicoX
ConnecticutXNew YorkX
Delaware North CarolinaX
Florida North DakotaX
GeorgiaXOhioX
Hawaii OklahomaX
IdahoXOregonX
IllinoisXPennsylvaniaX
Indiana Rhode IslandX
IowaXSouth Carolina
KansasXSouth DakotaX
KentuckyXTennesseeX
LouisianaXTexasX
MaineXUtahX
Massachusetts VermontX
MarylandXVirginiaX
Michigan WashingtonX
MinnesotaXWashington D.C.
MississippiXWest VirginiaX
MissouriXWisconsinX
WyomingX

Policy details

Coverage tiers

MetLife Standard

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  • Optional guaranteed replacement cost value settlements for home structure
  • Optional replacement cost value settlements for personal property
  • Identity protection at no extra cost
  • $5,000 in personal computer coverage

MetLife Platinum

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  • Optional guaranteed replacement cost value settlements for home structure
  • Replacement cost value settlements for personal property
  • Identity theft protection
  • $10,000 in water backup coverage
  • No sublimit for computer coverage

MetLife GrandProtect

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  • Guaranteed replacement cost value settlements
  • Replacement cost value settlements for personal property
  • $25,000 in identity theft reimbursements
  • Identity theft protection
  • $10,000 in water backup coverage
  • No sublimit for computer coverage

How much does MetLife cost?

MetLife rates are among the best amongst the top carriers. Here’s a sample MetLife Standard policy for a single family, 2,000 square foot home with guaranteed replacement dwelling coverage and replacement cost personal property coverage.

Basic coveragesPolicy limitsPremiums
Dwelling$350,000$530
Other structures$70,000Included
Personal property$245,000Included
Personal liability$300,000$20
Medical payments for guests$5,000$10
Loss of use$87,500Included
Total annual premium
$560

Additional coverages

In addition to offering all of the base coverages, MetLife offers guaranteed replacement cost coverage for your home and replacement cost coverage for your personal property for a slight additional premium. Here are some other coverages that MetLife offers:

  • Guaranteed RCV for dwelling
  • RCV for personal property
  • Water backup
  • Identity protection
  • Inflation guard
  • Scheduled personal property
  • Ordinance or law coverage

Here’s how MetLife stacks up against the competition when it comes to the most common coverage endorsements:

Homeowners insurance coverage endorsements by carrier

Discounts

  • Claims-free discount - Discount for not filing any claims over an extended period of time
  • Multi-policy discount - Discount for purchasing home and auto policies with a single insurer
  • Protective devices discount - Discount for having your home fixed with safety or security devices, like a burglar alarm
  • Membership discount - Discount for belonging to an organization who’s affiliated with your insurer
  • Group discount - Discount for purchasing your homeowners insurance from your employer

Company details

Application process

The application process is fairly straightforward at MetLife. You input basic information, like your name, address, and preferred contact time, and an agent or automated response system contacts you shortly thereafter with a few brief questions about your home, and they quote you an estimate based on that. The one downside of MetLife’s application process is their lack of an online application from beginning to end, like they have for auto insurance.

Claims process - 3 out of 5 claims satisfaction rating with J.D. Power

MetLife doesnt have an online portal or mobile app to submit claims, but there are still a variety of ways to get your claim underway once disaster strikes. You can submit claims over the phone, through fax, by email, you can tweet their claims department at @MetLifeCares, and although they don’t offer flood coverage, MetLife has a helpline that can point you in the right direction if your home becomes flooded.

  • 24/7 claims service
  • Claim repairs and construction through Crawford Contractor Connection
  • Special disaster claim processing through MetLife’s National Catastrophe Response Team

Other types of property insurance offered

MetLife offers several types of property insurance. Whether you’re looking for condo, renters, or car insurance, MetLife has you covered.

  • Condo insurance - Insurance for the stuff that your master policy doesn’t cover
  • Renters insurance - Protection for stuff in your rental unit (and outside your rental unit)
  • Landlord insurance - Coverage in case your tenants burn your building down
  • Mobile home insurance - Insurance for your home on wheels
  • Car insurance - Coverage for your car and other people’s cars if you crash into them
  • Boat insurance - Insurance for your yacht or submarine
  • RV & motorcycle insurance - Protects your traveling home and motorized bicycle

Digital tools

  • Online and mobile app bill payment
  • Online and mobile app policy viewer
  • Home and auto employee benefits through SnapQuote®

Contact info

Website: www.metlife.com
Phone: (800) 638-5433
Headquarters: 200 Park Avenue, New York, NY 10166

Policygenius’ editorial content is not written by an insurance agent. It’s intended for informational purposes and should not be considered legal or financial advice. The review on this page is only for the carrier’s homeowners insurance products. Not all carriers are currently available through Policygenius. Speak to one of our licensed experts for more information on carrier availability.