4.0 / 5

Safeco Auto Insurance Review

Safeco is a solid option for car insurance, with good standard coverage options and low premiums. Plus, Safeco offers digital tools that may make your claims experience much easier.

Haley Sprankle

By 

Haley Sprankle

Haley Sprankle

Reviews Editor

Haley Sprankle is a former reviews editor at Policygenius who specializes in homeowners and auto insurance. Previously, she was a writer at Wirecutter and The New York Times.

Updated February 11, 2022 | 4 min read

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Safeco

OVERALL

4.0

THE GOOD

    Low average premiums

    Mobile claims filing

THE BAD

    Not many known discounts

    Some customer service complaints

THE BOTTOM LINE

Safeco, a subsidiary of Liberty Mutual, has been around for almost a century. The company offers a good standard coverage plan and lower-than-average premiums, as well as great perks like claims-free cash back and diminishing deductibles. However, Safeco doesn’t advertise too many of its discounts or policy add-ons up front, so you’ll want to get a clear answer from your agent about what’s available to you. Safeco is an overall great option for folks looking to save a decent amount of money and still get solid coverage.

Price

Average annual premium cost for auto insurance coverage and number of discounts available.

6.0

Financial confidence

Financial ratings from credit rating agencies.

8.0

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

7.3

Policy options

Both the quality and number of coverage options, like unique auto insurance product features and availability of certain perks and benefits.

9.3

Customer experience

Ease of use, convenience, availability, points of contact, payment options, and claims ratings.

9.3

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The details

The good

Low average premiums. The average Safeco policy is 15% cheaper than the national average. This is great, especially considering everything you get in a base policy, from standard liability coverage to diminishing deductibles.

Mobile claims filing. Safeco has a handy mobile app where you can pay bills, manage your policies, and you can even file claims — a major plus if you need to file immediately after an accident.

The bad

Not many known discounts. Safeco has multiple discounts available, but not all of them are displayed online. You can ask your agent for everything you may be eligible for, but that isn’t the most convenient.

Some customer service complaints. While the third-party reviews aren’t bad, we noticed a trend in customer complaints regarding claims. Some people noted that they were on hold for hours, while others noted that their representative was unfriendly.

Price

Average annual premium cost for auto insurance coverage and number of discounts available.

6.0

The average auto insurance premium with Safeco is $1,405, according to data provided by Quadrant Information Services. This is more than 15% lower than the national average premium, which is great for customers looking to save more on their overall insurance costs.

Discounts

Safeco doesn’t list every available discount on its website. The company suggests discussing your options with an agent to find out which options you may be eligible for. However, those listed online include:

  • RightTrack discount. After you sign up for this usage-base program, the RightTrack app will track your driving for a 90-day-trial period. Safe drivers will earn a discount once the 90 days are up.

  • Accident-free drivers discount. If you don’t have any recent accidents on your driving record, you could earn a discount on your premium.

  • Accident prevention course discount. You could lower your premium by taking accredited accident prevention classes.

  • Safety features discount. If your car has unique safety features (Safeco doesn’t specify which ones), you could get a discount on your rate.

  • Multi-policy discount. Bundling multiple policies (like homeowners and auto insurance) through Safeco could lower your premium.

Financial confidence

Financial ratings from credit rating agencies.

8.0

It’s good to understand an insurance company’s financial standing. This proves the company’s longevity and overall success, showing customers who they can trust to protect their belongings for the long run. Safeco earned good scores from the most trusted credit-rating agencies. Here’s how they break down:

  • A.M. Best: A-

  • Moody’s: A2

  • S&P: A+

A.M. Best is one of the top credit rating agencies for insurance carriers. Safeco has a score of A- (effective February 11, 2022), which is the fourth highest score a company can get. We think this is a good score, despite not being the top rating.

Moody’s rates a company’s ability to pay back debts and assesses its financial standings as a whole, which is especially important when considering claims payouts. Safeco earned a pretty good score overall of A2.

Standard & Poor’s (S&P) also rates companies based on its ability to payout claims and its overall financial performance. Safeco has an A+ rating from S&P, which is also considered a pretty good score.

Third-party ratings

Satisfaction from consumer sentiment institutions and complaints to state insurance boards.

7.3

One of the best ways to get insight into an insurance company is through customer reviews. After analyzing trusted third-party review sites, customers seem to be pleased with Safeco’s premiums, but some customers take issue with the customer service they’ve received. Here’s how the scores break down:

  • Consumer Affairs: 3.8 / 5

  • Consumers Advocate: 3.7 / 5

  • NAIC: 0

Consumer Affairs is a website that allows consumers to directly rate companies. Safeco has a score of 3.8 out of 5. While some customers had good experiences with claims handling and overall customer experience, others note long wait times and disaffected, impersonal service. These instances can vary from customer to customer, but we plan to keep an eye on this to see if the problem spots continue.

Consumers Advocate reviews companies based on a set criteria. Safeco earned a 3.7 out of 5, which is a pretty good rating. Safeco scored well when it came to price, but fell short when it came to customer satisfaction and claims. Much like with Consumer Affairs, we think this score is good, but will still keep an eye out in case the negatives continue.

National Association of Insurance Commissioners (NAIC) rates companies based on the number of complaints they receive. Safeco has a score of 0, meaning that the NAIC hasn’t received substantial complaints about its auto insurance.

Policy options

Both the quality and number of coverage options, like unique auto insurance product features and availability of certain perks and benefits.

9.3

Coverage options

Safeco has a solid roster of coverages and add-ons included in a standard full-coverage policy. Those include:

  • Liability coverage. Covers the costs if you damage someone else's car or injure another driver in an accident.

  • Personal injury protection. Helps cover the cost if you or your passengers are harmed in an accident (this is required in no-fault states).

  • Uninsured and underinsured motorist coverage. Covers you and your vehicle if someone with inadequate insurance, or without insurance, hits your car.

  • Comprehensive coverage. Covers the costs of any non-collision damage done to your car, including vandalism or theft.

  • Collision coverage. Covers the cost of the damage to your car in the case of an at-fault accident.

  • Medical payments. Helps with medical costs for you and your passengers if you get into a covered accident.

Safeco also offers a few extra add-ons for your policy, though not all are mentioned on the website. Safeco suggests connecting with a local agent to understand all of your options. Those that are advertised on the website include:

  • New vehicle replacement coverage. If your car is less than a year old and has under 15,000 miles on it, you can get it replaced with the same make and model after it’s been totaled or stolen.

  • Rental car reimbursement. While your car is being repaired, this coverage can help cover the cost of getting a rental car.

  • Roadside assistance. By adding roadside assistance to your policy, you’ll have help available 24/7 for Towing, flat tire changes, jump starts for dead battery, delivering fuel/fluids, and lockout services

Roadside assistance

If you add Safeco’s roadside assistance to your policy, you’ll be able to call or use your mobile app to get emergency services when you need it. Those services include:

  • Towing

  • Flat tire changes

  • Jump starts for dead battery

  • Delivering fuel/fluids

  • Lockout services

Other insurance products

Safeco is a subsidiary of Liberty Mutual, so it makes sense that it would offer a handful of other insurance products, too. Here are the other products you can get:

  • Motorcycle insurance

  • Boat insurance

  • Classic car insurance

  • Homeowners insurance

  • Condo insurance

  • Renters insurance

  • ATV insurance

  • RV insurance

Perks

Safeco offers two really great perks alongside your coverage — claims-free cash back and diminishing deductible. Both perks can help save you money in the long run. Here’s what they mean: 

  • Claims-free cash back. After being monitored for a six-month review period and filing no claims, you’ll automatically receive 2.5% of your premium back for up to 5% every year.

  • Diminishing deductible. Every year you don’t file a claim through Safeco, your deductible will decrease for five years, or until it reaches $500.

Customer experience

Ease of use, convenience, availability, points of contact, payment options, and claims ratings.

9.3

Safeco is available almost nationwide, offers great digital tools, and has plenty of ways you can easily file claims.

State availability

Safeco is available in 46 states. It’s not available in Delaware, Hawaii, New Jersey, or Rhode Island.

Digital tools

  • Online quote tool

  • Online and mobile bill pay

  • Online and mobile claims filing

  • FAQ and blog resources

Agent points of contact

  • Phone

  • Email

  • App

Ease of claims

You can file claims online, through the Safeco app, or over the phone.

Payment options

  • Online

  • App

  • Phone

  • Mail

Policygenius’ editorial content is not written by an insurance agent. It’s intended for informational purposes and should not be considered legal or financial advice. The review on this page is only for the carrier’s car insurance products. Not all carriers are currently available through Policygenius. Speak to one of our licensed experts for more information on carrier availability.