AIG, like Chubb and other premier carriers, doesn’t offer an online or quick-quoting option. Once you get to the product page, you “request a review,” where you input basic personal information like your name and ZIP code, and an independent agent contacts you shortly thereafter to run a quote and see if AIG is right for you.
Since their product is costly, tailored for expensive homes, and robust, AIG may feel their value is better explained over the phone or in person as opposed to an online quote that you can use to compare to cheaper carriers.
Claims process - 2 out of 5 satisfaction rating with J.D. Power
AIG appears to be lagging a little bit in the claims department. Their 2018 claims satisfaction rating with J.D. Power was a 2 out of 5, which is below industry average. That may not be a huge deal if we’re talking about a company with lower rates, like State Farm, but AIG is a premier carrier with high rates, so the low scores are a cause for concern.
If you need to submit a homeowners insurance claim with AIG, the claims page on their website instructs you to either contact your local independent agent or their company hotline if you need immediate assistance. You can’t submit home insurance claims online with AIG.
Other types of property insurance offered
- Car insurance - Protects your whip
- Condo insurance - Protects your condo's structure, all your stuff inside, and any additional liability coverage you need to supplement your HOA's master policy
- Yacht insurance - Taking your yacht for a nice long cruise through the Mediterranean? You’ll probably need yacht insurance
- Excess liability insurance - Also known as “umbrella” insurance, excess liability insurance kicks in after you’ve reached the liability limits of your standard home or auto policy
- Private collections insurance - The peace of mind you’ll need for that expensive bling or 72-year-old bottle of Macallan Scotch when your home insurance limits don’t suffice
- Earthquake insurance - May replace your home if it’s swallowed by Earth
- Excess flood insurance - Goes beyond the limits of typical flood insurance
- Private aviation insurance - Insurance for your private jet
- Online policy viewer and bill pay
- AIG mobile app
Phone: (212) 770-7000
Headquarters: 175 Water Street 18th Floor, New York, NY 10038