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8.0 / 10

Chubb Homeowners Insurance Review

Chubb is a premier insurance company that offers just about every kind of protection you need to protect your home and combined assets, but insurance with Chubb is pretty expensive and only really intended for high net-worth properties.

Pat Howard 1600

Pat Howard

Published January 15, 2020

Methodology
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At Policygenius, we're committed to providing objective and transparent advice through strict editorial standards to help you get insurance right. Read more about our methodology.

Chubb Homeowners Insurance

OVERALL

8.0

THE GOOD

    Industry-best coverage and policy perks

    Deductible waived if loss is greater than $50,000

    Cash-out claim settlement options

THE BAD

    Insurance premiums among highest in the industry

    Will only insure high-net-worth property

    No quick-quote option through the Chubb website

THE BOTTOM LINE

Chubb is a homeowners insurance heavyweight, offering robust coverages for your home and personal belongings, advanced digital tools, and a refreshingly personalized loss-settlement process if you need to file a claim. It's been around almost a century and a half and is highly reputable in the property insurance industry. Chubb offers policies in all 50 states and is backed by Chubb Limited, the world’s largest publicly traded property and casualty insurance company.

Cost

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4.5

Confidence

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8.8

Customer ratings

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7.8

Policy options

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10.0

Customer experience

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8.5

CHUBB COMPANY SPOTLIGHT

2 out of 5

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J.D. Power Rating

A trusted customer satisfaction and product quality research agency

A+

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BBB Rating

A nonprofit organization focusing on marketplace trust and product quality

A++

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A.M. Best

100-year-old U.S. credit rating agency focused on the insurance industry

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The Bottom Line

Chubb provides the most robust and personalized coverage and claims servicing in the industry. If you own a high-value home — especially one that's situated in a high-risk area at risk of hurricane or wildfire damage — there isn't a better carrier to go with than Chubb.

IN THIS ARTICLE

The Details


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The Good

  • Industry-best coverage. Insuring your home with Chubb means getting far more than your typical coverage offerings. With Chubb, a standard policy comes with extended replacement cost coverage for the home, replacement cost coverage for your personal belongings, and a number of endorsements and high coverage limits.

  • Deductible waived if loss is greater than $50,000. If you claim a loss that exceeds $50,000, Chubb will waive your deductible, potentially saving you thousands in out-of-pocket expenses depending on your deductible amount.

  • Cash-out claim settlement options. One big perk of insuring your home with Chubb is their claim settlement options, which gives you the option of a cash reimbursement on a loss if you're not interested in replacing or repairing your damaged home or personal belongings.

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The Bad

  • Insurance premiums among highest in the industry. All of that outstanding coverage and white-glove customer service comes at a cost. Chubb homeowners insurance may be the priciest in the industry, so you'll have to determine whether the unbeatable product is worth the hefty price tag.

  • Will only insure high-net-worth property. Chubb is a premier carrier, which means their policies are geared toward homeowners with expensive homes and high-end cars and valuables that also need insurance. If you're insuring a mid-sized home and nothing else, Chubb probaby won't take you on as a customer.

  • No quick-quote option through the Chubb website. While it's a good thing that Chubb policies are sold and serviced through independent agents (including Policygenius), homeowners who are pressed for time and simply trying to fetch a quick quote through the Chubb website won't be able to. Chubb doesn't offer an online application or quick-quote.

Cost

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4.5

The price of homeowners insurance can vary considerably from location to location. Multiple factors, including your ZIP code and and natural disaster risk, your home's condition and age, and your credit score all impact how much you'll pay in monthly or annual premiums.

Chubb customers pay around nearly three times as much as the average customer, with a $5,550 average annual premium according to Policygenius data.

Discounts

A great way to keep those expensive homeowners insurance costs down with Chubb is to take advantage of their generous discount opportunities.

Some common discounts include protective devices discounts, claims-free discounts, and new home-buyer discounts. Chubb offers all of the standard discounts as well as a multi-policy discount of up to 20% if you get more than one property insurance policy with Chubb.

  • Multi-policy discount - Save up to 20% when you combine home and auto policies, and an additional 5% if you buy additional jewelry coverage or valuable articles coverage
  • New or renovated home discount - Save up to 25% if your home is less than 10 years old, and up to 17% if your home was renovated in the last 6 years
  • Loss-free discount - Save 5% if you’ve had a policy with Chubb for three or more years and haven’t filed a claim
  • Superior protection discount - Save up to 15% if you have any combination of the following apply to your home: smart home devices, 24/7 security guard, a perimeter gate, a full-time caretaker, or a permanently installed backup generator
  • Additional protection discounts - Save 5% if you have a central burglar alarm, fire alarm, or live in a gated community, and 10% if your home has a sprinkler system or is located within 1,000 feet of a fire hydrant or within five miles of a fire station
  • Payment discount - Save up to 2% if you paid your home insurance premium in a single payment at least twice in the past five years

Confidence

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8.8

Homeowners insurance protects your most important financial assets, so you'll want to be sure you're insuring your home, your personal possessions, and other assets with a company that will be able to pay out your claim in the event of a disaster. Chubb has been around for almost 150 years and has well-established financial strength with the top insurance rating agencies in the world. With Chubb, you can insure your home with confidence.

  • Year founded: 1882
  • Standard & Poor's rating: AA
  • Moody's rating: A3
  • A.M. Best rating: A++

Standard & Poor's measures companies' creditworthiness and is used primarily by financial investors and other market stakeholders. S&P is also valuable in measuring the long-term financial stability of insurance companies. A AAA rating is the highest issuer credit rating assigned by S&P, so Chubb's AA rating puts them in the upper-echelon of insurance companies in terms of financial confidence.

Moody's is very similar to Standard & Poors, except rather than measuring a companies ability to remain financially stable and creditworthy, Moody's measures what the expected losses would be if a company were to go into default. It's particularly valuable in analyzing the value of stocks and bonds with certain companies. A AAA rating is the highest possible score you can receive from Moody's. Chubb's A3 rating puts them in the "upper-medium" of the Moody's investment grade spectrum. Not outstanding but also indicating that Chubb has low credit risk.

A.M. Best is the most reliable credit-rating tool insureds can use to gauge the financial health of a particular company. Unlike S&P and Moody's, A.M. Best is focused exclusively on the insurance marketplace. A good score with A.M. Best means a company is more likely to fulfill their financial obligation to you when it comes time to file a claim. With a score of A++, Chubb has the highest rating a company can receive with A.M. Best.

Customer ratings

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7.8

It's important to know what experts think about homeowners insurance companies - but it's also good to know what actual customers and consumer sentiment sites are saying, too.

Chubb has decent customer ratings across the board. While they falter in some areas, like J.D. Power's overall satisfaction score, Chubb maintains an A+ with the Better Business Bureau and has a "0" with the NAIC complaint index, which means policyholders complain about Chubb very little if ever.

  • J.D. Power: 2 / 5
  • BBB: A+
  • Consumer Affairs: N/A
  • Consumers Advocate: 3.7 / 5
  • NAIC complaint index: 0

J.D. Power provides studies that rate insurance companies across policy offerings, price, clarity of billing and policy information, interaction, and claims. An overall satisfaction score, "based on how customers view every experience of their experience with homeowners insurance providers", is reflected here and used for our ranking.

The Better Business Bureau ranks companies across a large swath of criteria. While consumers can submit ratings to the BBB, these scores are not taken into account in their rating, although tangential metrics that take into account customer experience are.

Consumer Affairs is a platform that lets consumers directly rate customers, while Consumers Advocate rates companies based on stability, reputation, and policy coverage.

The National Association of Insurance Commissioners tracks the number of complaints submitted to state insurance departments with their national complain index. A score of 1 is the baseline average, and a score of 0 means there weren't enough complaints to count. Chubb's 2018 score of 0 means they received hardly any complaints that year.

Policy options

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10.0

Chubb offers a single policy — the Chubb Masterpiece — and it includes all the primary coverages (dwelling, other structures, personal property, loss-of-use, liability, and medical payments coverage) but with a whole bunch of added perks: extended replacement cost coverage for your home and other structures on your property; open peril coverage for your home and everything inside; and a unique “cash-out” loss-settlement option – which will pay you in cash if you don’t want to necessarily want to replace the damaged property.

The Masterpiece also includes a number of extra coverages that would typically require an endorsement with standard carriers, like water backup coverage, business property coverage both on and off your premises, and unlimited debris removal. Here are some of the highlights of the Chubb Masterpiece:

Primary coverages

  • Extended replacement cost coverage for your home and other structures on your property
  • Replacement cost contents coverage
  • Cash-out loss-settlement reimbursement option
  • Unlimited loss-of-use coverage in most states
  • $25,000 medical payments coverage

Additional coverages

  • On-site appraisal service
  • Unlimited debris removal coverage
  • Unlimited ordinance or law coverage
  • Optional equipment breakdown coverage
  • Family protection coverage
  • $50,000 in loss assessment coverage
  • $25,000 in business property coverage for both on and off your home’s premises
  • $5,000 electronic data restoration coverage
  • $1,000 tree removal coverage (no damage to covered property is required for removal)
  • $10,000 landscaping coverage

High sublimits for valuables

  • $1,500 sublimit for money, including coins and medals
  • $5,000 sublimit for lost, misplaced, or stolen jewelry, furs and guns
  • $10,000 sublimit for watercraft coverage
  • $10,000 sublimit for lost, misplaced, or stolen silverware
  • $10,000 landscaping coverage

Customer experience

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8.5

Chubb home insurance is available anywhere in the country with agents and claims servicing readily available for insureds. Chubbs online user experience is among the best in the industry as well, with numerous ways to manage your policy, pay your bill, and file claims. However, Chubb doesn't have an online application or quick-quote option.

State availability

Chubb homeowners insurance is available in all 50 states and the District of Columbia.

Digital tools

  • Chubb mobile app
  • Web and mobile policy viewer
  • Web and mobile claims servicing

The application

As informational and detailed as the Chubb website is, arriving at the actual quote page proved to be far more difficult than it needed to be. When you type in your ZIP code, Chubb provides you with a list of independent insurance offices that sell Chubb policies, meaning there is no online home insurance application portal offered through Chubb and the application ostensibly involves calling and speaking with your local insurance representative. (You can also apply for Chubb policies through Policygenius.)

Since Chubb is a high-value product that requires some explanation, this is less than surprising. Chubb may find that retaining you as a potential customer is better achieved with an expert physically explaining to you why Chubb policies are worth it, rather than a computer simply pumping out a quote that you can use as a comparison against some other carrier. For that reason, we didn’t deduct them for this minor inconvenience.

Ease of claims

One of the areas where Chubb excels is the claim filing process, and they really make that clear on their company website. After you work your way to Chubb’s claims page, you’re immediately met with glowing customer testimonials, as well as, in the company’s own words, a guarantee that they’ll make every effort to issue claim payments within 48 hours of a resolved claim. They also offer claims informational tools and resources, like a catastrophe center if you were a victim of a natural disaster, a helpful FAQ page, and links to digital tools – like the Chubb Mobile Estimate App – that will help you obtain damage estimates to send directly to your claims representative and expedite your claim.

Chubb offers a number of ways to report your claim:

  • Online through Chubb’s online claims reporting application
  • Over the phone
  • Via a fax machine
  • By contacting your local agent or broker who can submit the claim on your behalf

Additional claims service

  • Chubb Wildfire Defense Services
  • Cash-out claims settlement option
  • Mobile claims
  • Catastrophe claims center

Claim satisfaction

Chubb has a high claims satisfaction rating (4 out of 5) with J.D. Power.

Payment options

  • Online bill payment
  • Mobile app bill payment
  • Automatic bank account payments
  • Automatic payment card payments
  • Electronic funds transfer (EFT)

Policygenius offers insurance policies from many of the nation's top insurers, who pay us a commission for our services. However, all editorial choices are made independently.

Insurance Expert

Pat Howard

Insurance Expert

Pat Howard is an Insurance Editor at Policygenius in New York City, specializing in homeowners insurance. He has been featured on Property Casualty 360, MSN, and more. Pat has a B.A. in journalism from Michigan State University.

Policygenius’ editorial content is not written by an insurance agent. It’s intended for informational purposes and should not be considered legal or financial advice. Consult a professional to learn what financial products are right for you.

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