Homeowners of America insurance review: A+ customer ratings

Homeowners of America offers comprehensive home insurance coverage in 21 states with a unique array of coverage add-ons, including inland flood coverage.

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Pat HowardManaging Editor & Licensed Home Insurance ExpertPat Howard is a managing editor and licensed home insurance expert at Policygenius, where he specializes in homeowners insurance. His work and expertise has been featured in MarketWatch, Real Simple, Fox Business, VentureBeat, This Old House, Investopedia, Fatherly, Lifehacker, Better Homes & Garden, Property Casualty 360, and elsewhere.

Edited by

Jennifer GimbelJennifer GimbelSenior Managing Editor & Home Insurance ExpertJennifer Gimbel is a senior managing editor and home insurance expert at Policygenius, where she oversees our homeowners insurance coverage. Previously, she was the managing editor at Finder.com and a content strategist at Babble.com.

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Homeowners of America

Homeowners of America logo

Policygenius rating

Our proprietary ratings methodology takes multiple factors into account, including customer satisfaction, cost, financial strength, and policy offerings. See the “Ratings methodology” section for more details.
Full orange starFull orange starFull orange starFull orange starHalf orange star

4.6

AM Best rating

AM Best is a global credit rating agency that scores the financial strength of insurance companies on a scale from A++ (Superior) to D (Poor).

A

Cost

Using a mix of internal and external rate data, we grade the cost of each insurance company's premiums on a scale from least expensive ($) to most expensive ($$$$$).

NA

The bottom line

Homeowners of America homeowners insurance (HOAIC) is best for customers who are able to take advantage of the excellent coverage and discounts options catered toward newer and mortgaged properties, including mortgage expense coverage and accredited builder, new purchase, and roof age discounts. Additionally, HOAIC receives a low number of customer complaints compared to the national average, according to publicly available data from the National Association of Insurance Commissioners (NAIC).

While Homeowners of America is only available in 21 states, it has a Demotech rating of “A”, which indicates that HOAIC can be relied upon to pay out claims in the event of a disaster.

Pros

  • Excellent discount and coverage options for new homeowners

  • Low number of customer complaints

  • Several great and rare optional add-ons, like inland flood, pet coverage, and mortgage extra expense coverage

Cons

  • Only available in 21 states

  • No extended dwelling coverage options

  • May have difficulty getting coverage if you have an older home or mediocre credit

Basic coverages offered

Homeowners of America home insurance policies include these six basic coverages to protect your home, belongings, and liability:

  • Dwelling: Pays to rebuild or repair the structure of your home, such as the roof, floors, walls, built-in appliances, and any structures attached to the home.

  • Other structures: Pays to rebuild or repair additional structures on your property that aren’t attached to your home, like a detached garage or gardening shed.

  • Personal property: Covers the costs of repairing or replacing your personal belongings, such as furniture, clothes, electronics, and other possessions you own.

  • Loss of use: Helps cover the cost of hotel stays, restaurant meals, pet boarding costs, and other temporary living expenses while your house is being rebuilt or repaired after a covered loss.

  • Personal liability: Covers medical and legal expenses in the event you’re legally responsible for an accidental injury or property damage.

  • Medical payments: Pays for guests’ medical expenses if they’re injured in your home, regardless of who is at fault.

Additional coverages offered

You also have the option to add a slew of additional coverages to your Homeowners of America homeowners insurance policy — but keep in mind you’ll pay for the added protection:

  • Personal property replacement cost: Covers the cost to repair or replace your personal belongings without deducting depreciation from your claim reimbursement. 

  • Equipment breakdown: Similar to a home warranty, this coverage covers the cost of replacement or repairs if an appliance, home system, or smart home device is damaged due to a mechanical, electrical, or pressure systems breakdown.

  • Service line: Pays for excavation and repair or replacement costs in the event of damage to your water pipes, electrical wiring, gas lines, or any other underground service lines.

  • Scheduled personal property: Increases coverage limits on expensive valuables that are often subject to per-item limits on a standard policy, such as jewelry, watches, electronics, or antiques. 

  • Flood insurance: Homeowners of America offers separate flood insurance through the National Flood Insurance Program (NFIP), the main provider of flood insurance in the U.S.

  • Inland flood: Covers the cost of inland flood damage to your home, other structures, and personal belongings. Provides up to $50,000 in flood coverage when the cause of damage is overflow of streams or rivers, rain accumulation or snowmelt, mudflow, and other sources of inland flooding.

  • Refrigerated property: Covers goods stored in your refrigerator if the power goes out or the appliance suffers a mechanical failure beyond the policyholder’s control.

  • Mortgage extra expense: Provides reimbursement for higher mortgage payments resulting from your house being completely destroyed and rebuilt.

  • Pet coverage: If you’re displaced from your home due to a covered peril, this covers the cost of kenneling dogs and cats, veterinarian charges, or burial expenses if your pet is killed by the covered damage.

Ratings methodology

Price

4.6/5

Homeowners of America earned a respectable price rating of 4.6 out of 5 thanks to its extensive list of available discounts that can help keep your rates down, including accredited builder, advanced shopper, wind mitigation, and a security features discount.

Customer experience

5.0/5

Homeowners of America received significantly fewer customer complaints from 2020 to 2022 compared to other companies of its size, according to the National Association of Insurance Commissioners (NAIC), giving it one of the higher customer experience ratings of any company we’ve reviewed.

Coverage options

3.3/5

When it comes to coverage options, Homeowners of America offers a good selection for the middle-market homes they target with their policy offerings. Customers can choose from up to 11 coverage add-ons, including unique coverages like mortgage extra expense protection, pet coverage, and inland flood protection.

Financial strength

4.4/5

Homeowners of America scores high for financial strength thanks to its respectable A rating with Demotech, a leading actuarial consulting and financial analysis firm. So customers can rest assured that HOAIC will be able to pay out their claim in the event of the unexpected. 

How much does Homeowners of America home insurance cost?

The cost of Homeowners of America homeowners insurance will vary depending on a variety of factors, including:

  • Where you live

  • Your home’s age, condition, and claims history

  • Discounts you qualify for

  • Your coverages and policy limits

  • Your credit score

What discounts does Homeowners of America offer?

Homeowners of America home insurance comes with a slew of potential discounts to lower your rates even more:

  • Accredited builder: If your home is constructed by one of Homeowners of America’s preferred contractor partners.

  • Advanced quote: If you get an Universal home insurance quote at least one day before your policy’s effective date.

  • Claim-free: If you go claim free each year.

  • Companion: If you purchase another policy from HOAIC.

  • New purchase: If you own a newer home.

  • New roof: If your roof is less than 10 years old.

  • Security features: If your home is equipped with a central burglar or fire alarm system. 

  • Smart home: If your house has smart home devices or sensors that decrease your chance of loss.

  • VA loan: If your home was purchased with a Veterans Administration (VA) loan.

  • Wind mitigation: If your home meets certain building code standards or if you have a “hip” roof.

Homeowners of America home insurance state availability

Homeowners of America homeowners insurance is available in the following 21 states:

Alabama, Arizona, Delaware, Georgia, Illinois, Indiana, Iowa, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, Oregon, Oklahoma, South Carolina, South Dakota, Texas, Utah, Virginia, and Wyoming.

What to expect with Homeowners of America home insurance

  • How to get a quote: Homeowners of America homeowners insurance quotes are available by calling 866-407-9896. You can also get a quote through an independent insurance agent that sells HOAIC policies in your state by using HOAIC's agent finder tool.

  • Customer service options: Homeowners of America’s website features a comprehensive contact page that can assist you with everything from general policy inquiries to questions about your bill to claim-related inquiries.

  • How to file a claim: You can file home insurance claims with Homeowners of America by calling 1-866-407-9896. You can also email HOAIC's claims department or file a claim online through the carrier's claims center.

  • How to cancel your policy: To cancel your Homeowners of America policy, call your insurance agent, whose number should be listed on your policy declarations page.

Homeowners of America vs. other home insurance companies

Compare Homeowners of America to similar homeowners insurance companies using the table below. 

Company

Policygenius rating

AM Best rating

Cost

Homeowners of America

4.6/5

A

NA

Kin

5.0/5

NA

NA

First Insurance Company of Hawaii

4.9/5

A+

$

Pacific Specialty

4.7/5

A-

$$

Grange Insurance

4.5/5

A

$$$

State Auto

4.5/5

A-

$

Acuity

4.4/5

A+

$$$

Kemper

4.4/5

A-

$

Universal North America

4.4/5

A-

$$

American National

4.3/5

A

$$$

Shelter Insurance

4.3/5

A

$$$$

Farm Bureau

3.9/5

A

$$$$$

QBE Insurance

3.9/5

A

NA

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Author

Pat Howard is a managing editor and licensed home insurance expert at Policygenius, where he specializes in homeowners insurance. His work and expertise has been featured in MarketWatch, Real Simple, Fox Business, VentureBeat, This Old House, Investopedia, Fatherly, Lifehacker, Better Homes & Garden, Property Casualty 360, and elsewhere.

Editor

Jennifer Gimbel is a senior managing editor and home insurance expert at Policygenius, where she oversees our homeowners insurance coverage. Previously, she was the managing editor at Finder.com and a content strategist at Babble.com.

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