The phone call is quick and easy, as long as you’re prepared.
Policygenius content follows strict guidelines for editorial accuracy and integrity. Learn about oureditorial standards
and how we make money.
You can apply for life insurance online, but eventually, no matter which company you choose, you still have to jump on a phone call to complete your life insurance application before moving on to the underwriting process.
The phone interview is used to verify your answers to the life insurance application questions. Don’t worry, it’s much easier than a job interview. And when you apply for life insurance through a non-commission-based insurance broker like Policygenius, you don’t have to worry about being upsold. The phone interview can be a great opportunity to get some of your questions about life insurance answered and help you find the right coverage amount.
A phone interview is required by life insurance companies as part of the application process
The call usually only takes between 15 and 30 minutes and you’ll be asked about your health history, hobbies, and finances
The phone interview helps ensure you’re buying the right amount of life insurance coverage for your needs
If you’re applying for life insurance online, it can be disheartening to learn that you’ll eventually have to get on the phone. But for now, you have to — the insurance companies require it. The insurance industry in each state is regulated by a state insurance board, and while some boards don’t require a phone call to be part of the life insurance application, some do. So across the country, insurance companies currently require all applicants to have a phone interview as part of their application.
While sites like Policygenius can get enough information from you upfront to create an accurate quote for your life insurance premiums, you’ll still need to go through the phone interview (and a medical exam in most cases) before you can get your final rates.
The phone interview guarantees that all your information is accurate, which means your rates will be accurate too. The interview questions help the insurer assess your risk and gather all the necessary information.
Misrepresentations of your health, hobbies, or lifestyle on your life insurance application could be considered insurance fraud. The phone interview adds an extra layer of protection for you, the insurance company, and your beneficiaries to ensure you’re purchasing the right type of policy.
Ready to shop for life insurance?
Your life insurance phone interview will start with verification of some basic personal and financial information (your Social Security number, your net worth). The insurance agent will ask questions about your job, assets, and financial obligations to get an idea of why you’re applying for life insurance, and whether the amount you’re applying for makes sense with your financial situation. (For example, if you are applying for a $1 million death benefit, but you’re unemployed and have no assets, the life insurance company will want to learn more.)
The rest of the questions are about your health and habits. This part of the interview process helps the insurance company determine how risky you are to insure so they can complete the underwriting process and set your premium rates. That’s why you’ll be asked about your health history, your family’s health history, and any dangerous hobbies you partake in, such as racing, scuba diving, mountain climbing, skydiving, or hang gliding. You’ll also be specifically asked about aviation hobbies.
The health history questions might include:
Whether you’ve recently lost or gained weight, quit smoking, or if you have a history of cancer
Your medical history information, including diagnoses, treatments, procedures, and any prescription drugs
Your family’s health history, to see if any hereditary diseases might play a role in your future health
Everything that’s said during the phone interview is confidential (you can read up on HIPAA laws for more detail) so there’s no need to fear your personal information being leaked or sold. And the call usually only takes between 15 and 30 minutes, so it won’t take up much of your day. Plus, if you know what to expect and come prepared, it’ll be even faster.
The easiest way to get through your phone screening quickly is to have all of the information you need at the ready so you can answer the questions accurately. You’ll be able to answer some of the questions off the top of your head, but to save time, you may want to dig up the answers before the call.
Your driver’s license number and Social Security number
Information about other life insurance policies you have, including policy numbers if you have them handy (insurers want to make sure you aren’t over-insured)
Financial information, including income and net worth (assets minus liabilities); rough figures are fine, and you don’t need to share account info
Citizenship documentation (read more about life insurance for visa and green card holders)
Dates of treatments, surgeries, diagnoses, and procedures, especially in the past 10 years
Prescription names and dosages for current medications
Name, addresses and phone numbers for your current doctors
Info about your family’s health history, including major diagnoses and ages and causes of death, if applicable
Your current weight and a record of any major fluctuations
Think ahead about how often you exercise and participate in sports activities, especially extreme sports like hang gliding, scuba diving, racing, flying, etc.
One final piece of the typical underwriting process is the paramedical exam, which you’ll schedule at the end of your phone interview.
The medical exam is like your standard physical: a technician takes body measurements like height, weight, and blood pressure, you’ll probably give a blood and urine sample, and you’re on your way. The exam is free (the insurance company covers it) and takes under 30 minutes. You can conveniently schedule it at your home or office.
The life insurance phone interview is relatively quick. Although some questions might seem invasive, they’re necessary to get you the right coverage. By knowing what to expect and coming prepared, you’ll be one step closer to signing your policy and getting the necessary coverage.
Most life insurance applications ask about your medical history, driving record, medications/prescriptions, age, hobbies, job, and history with drugs and alcohol. The answers you provide on your application are verified during the phone interview.
Nope. It’s required by all insurance companies across the country. But don’t worry, it only takes 15-30 minutes.
Have your driver’s license, medical records, names, and contact info for your doctors, net worth, and current weight and height readily available before you jump on the phone so you don’t have to scramble for specific information.
Find out what you need to know before making this important purchase.
The life insurance medical exam is a determining factor in how much you pay for premiums — so what can you do to qualify for the lowest rates?
More related articles