6 things airlines don't want you to know


Mia Taylor

Mia Taylor

Blog author Mia Taylor

Mia Taylor is an award-winning journalist with two decades of reporting experience. News organizations she has worked for as a staff member or contributor include The Atlanta Journal-Constitution, Westways Magazine, Vacation Agent Magazine, the San Diego Union-Tribune and The Boston Globe. She has an M.A. in Journalism and Media Studies and was a member of a team of reporters who received a Walter Cronkite Award for Excellence in Journalism in 2011.

Published September 25, 2018|4 min read

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Americans are taking to the skies in record numbers. In 2017, nearly 50% of Americans flew. By comparison, in 1977, just 25% of Americans had taken a flight, according to Airlines for America, an industry group.

Despite how commonplace flying has become, many travelers still have a great deal to learn about the process. That’s no accident. Airlines do a great job keeping things a secret.

From the top ways to cut costs when booking a ticket to the dirtiest parts of the plane, here are some of the tips, tricks and secrets airlines don’t want you to know.

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1. Search for flights incognito

Be careful how you search for flights online. The airlines are watching. What does this mean exactly? And why does it matter?

When you visit an airline’s website or a travel search engine to get information about airfare, the site tracks your activity using cookies. And if you repeatedly search for a flight to a specific destination, that does not go unnoticed.

“If you continuously search for flights to Barcelona, for example, the airline or flight search engine site you're using will take notice and gradually push the price up over time,” said Jamie Campbell, travel blogger and creator of the site Gaijin Crew. “In order to avoid this, only search for flights using incognito or private browsing windows.”

2. Airlines release bargain tickets by mistake

Every so often, airlines release dirt cheap tickets. They’re not doing it as a favor. It’s an accident.

“Once these tickets are released, there’s no going back,” Campbell explained.

The best way to catch these slip-ups and make the most of them is to sign up for mailing lists from sites such as Airfarewatchdog, which scans the internet for cheap fares. Yet another site that specializes in helping travelers find mistake fares is Secret Flying.

3. Know your rights

The more you know about your rights as an airline passenger, the better. It may not help the airline, but it certainly helps for you.

“Airlines don't want customers to know much about their passenger rights, which is not all that surprising when they could owe up to $700 to each passenger if their flight to or from Europe is delayed or canceled,” said Thomas Busson, of ClaimCompass. (Learn which American airports experienced delays most often.)

Airlines flying to and from Europe are subject to EU passenger protection laws.

“While U.S. regulations only cover passengers facing cases of overbooking and luggage problems, the European regulation goes further,” Busson continued.

Under the EU regulations, when passengers arrive at their destination at least three hours late, the airline could owe between $300 and $700 depending on the length of the flight in question. According to ClaimCompass data, more than 90% of passengers are unaware of their right to compensation.

4. Don't drink the coffee or the tea

Airlines hold potable water in large containers underneath the aircraft. The water is used for the sinks and to make your coffee and tea.

“While the water for coffee and tea should be heated hot enough to kill off most bacteria, the tanks underneath the aircraft are rarely (if ever) cleaned,” said Kyle Stewart, travel writer for Live and Let’s Fly. “Wait until you land to grab a cup of joe or a spot of tea. The tank that holds the airplane's water may have been installed 20 years ago.”

5. Buying one-way tickets on different airlines is cheaper

While many travelers find it easier to simply book a round-trip ticket with a single airline, that’s not necessarily the most cost-effective way to fly.

"What airlines don't want you to know is that buying two one-way tickets from different airlines can be cheaper than round-trip fares,” said Rishi Kapoor, founder and CEO of Nanak Flights. “Only a few consumers know this trick but it can potentially save you quite a bit of money. Our only advice is to be careful of the cancellation penalties in case you want to cancel your tickets as you will be paying the cancellation fee for each airline."

Check out our guide to airlines here.

6. Travel agencies are given unpublished fares

When hunting for bargain airfare, it’s a good idea to give a travel agency a ring and ask about the fares they have access to.

"Airlines give special retail fares to travel agents only to sell on the phone,” explained Kapoor. “These are the cheapest fares, and you will not find these fares online. So, try calling a travel agency for airfare, and you can easily save up to $100 per airline ticket."

Want to save on travel? Check out how you can tap into travel rewards cards.

Image: Aksakalko