Aetna provides a well-rounded suite of offerings, from relatively affordable major medical insurance to a suite of benefits including dental, disability and even international health insurance. In recent years, Aetna has also taken major steps to improve the customer experience, including a revamped website (that’s easier to navigate than most health insurer sites), a mobile app, and wellness resources. With the Humana merger, offerings may be in flux, but overall Aetna is one of the most recognized health insurers in the market.
Basics & Ratings
JD PowerJ.D. Power and Associates is a global marketing information services firm that conducts surveys of customer satisfaction, product quality, and buyer behavior.
3 out of 5
PolicyholdersThis is how many active US health insurance customers are insured by this company
A.M. BestA.M. Best is an independent rating agency that evaluates the financial strength of insurance companies. Ratings as of May 2016, on a scale from A++ to D
We evaluated this health insurance company using publicly available data on patient care & satisfaction, customer service and costs (premiums) versus similar plans on the market.
Quality & Satisfaction
Based on ratings by the National Committee for Quality Assurance. Plan reviews take into account consumer surveys and performance measurements used by more than 90% of America's health plans. Because so many plans collect this data, it is possible to compare plans on an "apples to apples" basis.
To calculate the affordability rating we compared the cost of an insurer's silver plan to the average cost of a silver plan in each state. Higher star ratings were awarded to insurers that had plans that were cheaper than the average plan cost in a higher number of states.
Ranking among U.S. health insurance companies
We rank-ordered health insurance companies by published revenues, so you know how large the company is compared to competitors.
- #4Largest in U.S.
Sample quotes by state
Average monthly premium for a 30 year-old non-smoker in the insurer’s state footprint